Atsushi Okinaka
Victoria,BC
Summary
Over 15 years of experience in customer service included a hotel in Japan. Dynamic Server Manager with a proven track record at Senzushi Japanese Restaurant, excelling in team management and menu development. Enhanced beverage sales by 10% through innovative cocktail and sake menus. Renowned for exceptional customer relationship management, fostering guest loyalty and satisfaction through effective staff training and operational excellence.
Overview
8
8
years of professional experience
Work History
Server Manager
Senzushi Japanese Restaurant&Sushi
Victoria, British Columbia
03.2023 - Current
- Supervised a team of 10 servers and kitchen staff, ensuring smooth daily operations.
- Earned strong guest loyalty, with over 10 reservation requests specifically asking to be seated in my section due to consistently high service quality.
- Created and implemented cocktail and sake menus, including sourcing and purchasing specialty Japanese sake, increasing beverage sales by 10%.
Supervisor
Senzushi Japanese Restaurant&Sushi
Victoria, British Columbia
09.2019 - 03.2023
- Trained and mentored staff on proper food handling and customer service techniques.
- Assisted in developing new menu items based on seasonal ingredients and trends.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
Server
Senzushi Japanese Restaurant&Sushi
Victoria, British Columbia
10.2017 - 08.2018
- Provided exceptional customer service during busy dining hours.
- Assisted in training new servers on restaurant procedures and menu items.
- Recommended daily specials to enhance guest dining experience and engagement.
Education
Diploma - English
Kyoto Career College of Foreign Languages
Kyoto Japan03-2014
High School Diploma -
Toyoshina High School
Nagano Japan03-2010
Skills
- Team management
- Menu development
- Staff training
- Inventory control
- Restaurant operations
- Beverage pairings
- Point of sale systems
- Customer relationship management
Languages
English
Professional
Japanese
Native/ Bilingual
Timeline
Server Manager
Senzushi Japanese Restaurant&Sushi
03.2023 - Current
Supervisor
Senzushi Japanese Restaurant&Sushi
09.2019 - 03.2023
Server
Senzushi Japanese Restaurant&Sushi
10.2017 - 08.2018
Diploma - English
Kyoto Career College of Foreign Languages
High School Diploma -
Toyoshina High School