Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Atsushi Okinaka

Victoria,BC

Summary

Over 15 years of experience in customer service included a hotel in Japan. Dynamic Server Manager with a proven track record at Senzushi Japanese Restaurant, excelling in team management and menu development. Enhanced beverage sales by 10% through innovative cocktail and sake menus. Renowned for exceptional customer relationship management, fostering guest loyalty and satisfaction through effective staff training and operational excellence.

Overview

8
8
years of professional experience

Work History

Server Manager

Senzushi Japanese Restaurant&Sushi
Victoria, British Columbia
03.2023 - Current
  • Supervised a team of 10 servers and kitchen staff, ensuring smooth daily operations.
  • Earned strong guest loyalty, with over 10 reservation requests specifically asking to be seated in my section due to consistently high service quality.
  • Created and implemented cocktail and sake menus, including sourcing and purchasing specialty Japanese sake, increasing beverage sales by 10%.

Supervisor

Senzushi Japanese Restaurant&Sushi
Victoria, British Columbia
09.2019 - 03.2023
  • Trained and mentored staff on proper food handling and customer service techniques.
  • Assisted in developing new menu items based on seasonal ingredients and trends.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction.

Server

Senzushi Japanese Restaurant&Sushi
Victoria, British Columbia
10.2017 - 08.2018
  • Provided exceptional customer service during busy dining hours.
  • Assisted in training new servers on restaurant procedures and menu items.
  • Recommended daily specials to enhance guest dining experience and engagement.

Education

Diploma - English

Kyoto Career College of Foreign Languages
Kyoto Japan
03-2014

High School Diploma -

Toyoshina High School
Nagano Japan
03-2010

Skills

  • Team management
  • Menu development
  • Staff training
  • Inventory control
  • Restaurant operations
  • Beverage pairings
  • Point of sale systems
  • Customer relationship management

Languages

English
Professional
Japanese
Native/ Bilingual

Timeline

Server Manager

Senzushi Japanese Restaurant&Sushi
03.2023 - Current

Supervisor

Senzushi Japanese Restaurant&Sushi
09.2019 - 03.2023

Server

Senzushi Japanese Restaurant&Sushi
10.2017 - 08.2018

Diploma - English

Kyoto Career College of Foreign Languages

High School Diploma -

Toyoshina High School

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Atsushi Okinaka