Atsuko Okazaki
Coquitlam,BC
Summary
Dynamic FOH Staff Member at Cafe De L'orangerie, recognized for delivering exceptional customer service and enhancing guest satisfaction. Skilled in food preparation and inventory management, I excelled in building rapport with customers and streamlining service processes, ensuring a welcoming environment and fostering loyalty through personalized engagement.
Overview
15
15
years of professional experience
Work History
FOH Staff Member
Cafe De L'orangerie
Vancouver, BC
2014 - Current
- Delivered exceptional customer service to enhance guest satisfaction and retention
- Maintained cleanliness and organization of dining areas to ensure a welcoming environment
- Assisted in food preparation and presentation, upholding quality standards
- Collaborated with team members to streamline service processes during peak hour
- Adapted quickly to changing circumstances and guest needs in fast-paced environment
- Assisted with inventory management, ordering supplies as needed to maintain adequate stock levels.
- Answered questions clearly regarding food and beverage preparation, recipe ingredients and allergens.
- Developed rapport with regular customers by remembering their preferences and engaging them in friendly conversation.
teaching Japanese
Maple Ridge Japanese Language Association
Maple Ridge, BC
09.2010 - Current
Education
Bachelor of Arts - Elementary Education
Miyagi University of Education
Japan03.1997
Skills
Customer service
Food preparation
Inventory management
Menu knowledge
Order accuracy
Conflict resolution
Multitasking abilities
POS system operation
Guest engagement
Problem resolution
Training and mentoring
Building rapport
Stock management
Greeting guests
Money handling
Table management
Cooking
Multitasking capacity
Multitasking
Customer satisfaction
Languages
English
Professional Working
Japanese
Native or Bilingual
Timeline
teaching Japanese
Maple Ridge Japanese Language Association
09.2010 - Current
Bachelor of Arts - Elementary Education
Miyagi University of Education
FOH Staff Member
Cafe De L'orangerie
2014 - Current