Atousa Nevisipoor
Port Moody
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Front Desk/Server
Cactus Club
03.2019 - 09.2021
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Cultivated warm relationships with regular customers.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
Server
Zeitoon Restaurants
06.2018 - 03.2019
- Enhanced customer satisfaction by providing attentive and personalized service during busy shifts.
- Increased table turnover rate by efficiently managing orders and ensuring timely delivery of meals.
- Streamlined order-taking process, using mobile POS devices to reduce wait times and improve accuracy.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Trained new hires on restaurant policies, procedures, and exceptional customer service standards.
- Reduced wait times for diners through effective communication between front-of-house and back-of-house teams during peak hours.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Served food and beverages promptly with focused attention to customer needs.
- Followed Serving it right protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
Education
Bachelor of Arts - Arts/Psychology
Thompson River University
Kamloops, BC2028
Diploma - Legal Studies
VCC
Vancouver, BC12.2022
Skills
- Customer Service
- Hospitality Service
- Wine Service
- Dining Area Maintenance
- Safe Work Practices
- POS System Operations
- Customer Complain Resolution
- High-Volume Dining
- Check Payment Processing
- Daily Specials Memorization
Certification
- Serving It Right License.
- First Aid & CPR.
Timeline
Front Desk/Server
Cactus Club
03.2019 - 09.2021
Server
Zeitoon Restaurants
06.2018 - 03.2019
Bachelor of Arts - Arts/Psychology
Thompson River University
Diploma - Legal Studies
VCC
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