Angelika Torrella
San Francisco
Summary
Quality-driven Compliance Analyst familiar with tracking, documentation and reporting requirements. Assesses work, materials and procedures and recommends adjustments to maintain compliance. Over 2 years of experience and motivated, energetic mindset.
Overview
13
13
years of professional experience
Work History
Compliance Analyst
Health Plan of San Joaquin (HPSJ)
11.2022 - Current
- Managed the collection, triage, and submission of deliverables for the DHCS 2024 Operational Readiness project, ensuring alignment with project timelines and objectives.
- Contributed to Gap Analysis for DMHC/DHCS APLs, identifying key areas for improvement and ensuring compliance with regulatory standards.
- Led and managed a project to design and implement a new internal policy system and structure, enhancing organizational efficiency and compliance.
- Led the company-wide compliance inquiry log, conducting in-depth research to ensure adherence to regulatory requirements and best practices.
- Collaborated with cross-functional teams for the successful implementation of new compliance initiatives.
- Played a key role in reconciling company policies, ensuring consistency in structure and accuracy of information throughout the policy reconciliation project.
- Responded promptly to inquiries from regulators or other stakeholders regarding company practices, demonstrating transparency and commitment to ethical conduct at all times.
Sales Associate
Best Buy
05.2022 - 11.2022
- Operated a cash register for cash, check, and credit card transactions, ensuring accuracy and efficiency in all financial exchanges.
- Resolved customer inquiries and concerns in a professional and accommodating manner, in line with company policies.
- Delivered exceptional customer service to promote brand loyalty and foster positive customer relationships.
- Managed returns, exchanges, and refunds in accordance with store policies, ensuring smooth and customer-friendly transactions
Grader for Mathematical Modeling
San Francisco State University
08.2021 - 12.2021
- Evaluated student work for accuracy and completeness, ensuring high standards in assessments.
- Assisted teachers in grading exams to maintain efficient turnaround times.
- Provided feedback to students to enhance understanding and improve performance.
Research Assistant - Prof. Ornella Mattei
San Francisco State University
01.2021 - 12.2021
- Researched viscoelastic properties: Helped research specific scenarios in Mattei's paper, "Bounds for the response of viscoelastic composites under antiplane loadings in the time domain", as independent work and group research
Volunteer work
St John Vianney Parish
08.2012 - 04.2016
- Assisted in catechism courses
- Organized the faith formation courses
- Assisted in administrative duties
Tutor
Kumon
10.2012 - 09.2014
- Tutored Math and English
- Instructed parents on how to go through work with the children
- Graded and gave feedback on homework
- Organized student coursework
Education
B.S. - Applied Mathematics with an emphasis in Computer Science
San Francisco State University
San Francisco, CA12.2021
AS-T - Mathematics
Diablo Valley College
Pleasant Hill, CA05.2019
Skills
- Project Management
- Documentation Assessment
- Regulatory Compliance
- Presentations
- Skilled in Microsoft Office 365 Applications
- Power BI Proficiency
- Project management
- Clear and Concise Documentation
- Advanced Research Skills
- Adobe acrobat
Honors And Awards
- Graduated Diablo Valley College with Honors.
- Graduated San Francisco State University with Magna Cum Laude and on Dean's list.
- Awarded Achievement Award for Special Recognition as Department Honoree by San Francisco State University.
Timeline
Compliance Analyst
Health Plan of San Joaquin (HPSJ)
11.2022 - Current
Sales Associate
Best Buy
05.2022 - 11.2022
Grader for Mathematical Modeling
San Francisco State University
08.2021 - 12.2021
Research Assistant - Prof. Ornella Mattei
San Francisco State University
01.2021 - 12.2021
Tutor
Kumon
10.2012 - 09.2014
Volunteer work
St John Vianney Parish
08.2012 - 04.2016
AS-T - Mathematics
Diablo Valley College
B.S. - Applied Mathematics with an emphasis in Computer Science
San Francisco State University
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