Atner Manriquez
Coachella
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Business Operations Coordinator III
Wyndham Destinations
09.2017 - Current
- Mentored and trained new hire staff on business procedures, policies, duties and customer care methods.
- Led staff training sessions to improve overall team efficiency and knowledge of company policies and procedures.
- Assisted in talent acquisition efforts, participating in the recruitment, interviewing, and training of new hires.
- Enhanced team productivity by optimizing resource allocation and workload distribution.
- Managed office inventory supplies efficiently while maintaining cost control measures when necessary.
- Streamlined business operations by implementing efficient processes and procedures.
- Oversee budget and spending done on all premiums distributed to tour guest
- Promoted energetic atmosphere with purpose to drive improvements in customer care and experiences.
- Develop, implement, and monitor any and all open communication channels between departments to maintain a clear and effective process
- Process contracts and payments for any potential upgrading owners and new owners
- Process all AP invoice processing and assure all payments allocated to the corresponding GL Codes
- Collaborate with the Marketing Department on any promotions that may be taking places at any time
- Assist in the creation of proper amount of allotments required for daily tours in accordance to weekly arrivals into the resort
- Ensure the any and all premiums clerks properly distribute premiums and reconcile the proper paperwork at end of shift.
- Facilitated process improvements by conducting thorough business audits and recommending actionable solutions.
- Served as a liaison between departments to promote collaboration in achieving shared objectives.
- Coordinated cross-functional teams to complete high-priority projects on time and within budget.
- Maintained an organized filing system for easy access to important documents when needed.
- Worked in tandem with peers to better understand business process and initiate improvements, helping company achieve goals.
- Listened to staff and customer issues and conflicts to deliver solutions, propel customer experiences.
- Gathered, organized and input information into digital database.
- Evaluated customer needs and feedback to drive product and service improvements.
- Generated reports detailing findings and recommendations.
- Conducted regular reviews of operations and identified areas for improvement.
- Devised and implemented processes and procedures to streamline operations.
Senior Recreation Leader
Desert Recreation District
12.2016 - Current
- Prepare all private documents for permanent document retention by Administrative office
- Aid in the process of planning events and manage process of daily tasks for multi-day events
- Maintain proper system of liability waiver forms for all members of programs within the facilities
- Prepare reports and process for daily deposits for transactions processed on said days
- Input program descriptions and fees into ActiveNet system and prepare activities for enrollments
- Aid in training new hire team members and maintain positive progression of their skills
- Aid in monthly inspections throughout the facility and ensure all First Aid equipment is functioning correctly
- Oversee and ensure all daily tasks are completed by Recreation Leaders
- Ensure all park pavilion and MPR reservations created by RLs are processed accordingly
- Collaborate with City and DRD management to create a weekly list of all events and reservations taking placed throughout city parks
- Conduct yearly evaluation with Recreation Leaders to establish new goals and follow up with goals set the previous year
- Create positive relationships with community members in order to help facilitate a better experience.
- Scheduled events in recreation facilities and monitored facility conditions.
- Planned and evaluated recreation and athletic programs with recreation specialist to support community.
- Evaluated program effectiveness and gathered feedback from participants, leading to continuous improvements in activity offerings.
- Maintained safe facilities by conducting regular inspections and addressing any issues promptly, ensuring a secure environment for all participants.
- Supervised recreation leaders, providing guidance and mentorship to support their professional development.
- Collaborated with other staff members to develop cohesive program schedules, ensuring a smooth flow of activities throughout the year.
- Provided clear instruction to activity and program participants to deliver fun and maintain safety.
- Collaborated with other recreation staff in developing new recreational activities.
- Kept athletic and games equipment and facilities organized and maintained.
Marketing Administration Coordinator
Wyndham Vacation Ownership
02.2016 - 09.2017
- Input sales presentation appointments into electronic manifest
- Assure proper payment issued to Marketers for qualified tours
- Creating arrival reports from various systems for multiple site brands
- Screen booked appointments for proper qualifications
- Run daily Tour Penetration reports for marketing management
- Thoroughly clean out administrative systems such as TIPS and CRS to insure no discrepancies affect marketers’ pay.
- Delivered exceptional customer service while managing incoming calls/email inquiries from both internal and external parties professionally and promptly.
- Managed confidential employee records, ensuring privacy and compliance with company policies and legal regulations.
Recreation Leader
Desert Recreation District
03.2015 - 12.2016
- Prepare all private documents for permanent document retention by Administrative office
- Close out registers every night and prepare all monies of worked shift for Daily Deposit
- Process enrollment transactions for all guest and customers for programs
- Set Up for programs taking place throughout the day.
Resident Assistant
New Mexico Highlands University, Housing Department
08.2013 - 05.2014
- Peer Advisor to Residents
- Uphold rules and policies in the Residence Hall
- Monitor residence hall in order to maintain proper order
- Serving as a Role Model for proper behavior.
Education
Bachelor of Science - History
New Mexico Highlands University
Las Vegas, NM12.2022
Associate’s Degree in History -
College of the Desert
Palm Desert, Ca05.2013
High School Diploma -
La Quinta High School
La Quinta, Ca06.2009
Skills
- Operational Efficiency
- Corporate Communications
- Analytical Thinking
- Effective Communication
- Decision-making capabilities
- Excellent oral and written communication
- Relationship building and management
- Onboarding and training
- Motivational Leadership
- New Hire Training
- Data Management
- Partnership Development
Leadership And Organizations
- Completed the Business Operations Leadership Academy for Wyndham Destinations - 2023
- Member of the 2021 First Quarter LEAD (Leadership Exploration And Development) Program alongside others through-out Pac One and Rockies regions for Wyndham Destinations.
- Multi-time Monthly Elite Performance recipient with Wyndham Destination (2018/2019)
- Century Club award recipient for Wyndham Vacation Ownership for first and third quarter of 2016
- Century Club award recipient for Wyndham Vacation Ownership for first quarter of 2017
Certification
- Certified - Notary Public
- Certified - CPR and First Aid
Languages
Spanish
Native or Bilingual
American Sign Language
Limited Working
Timeline
Business Operations Coordinator III
Wyndham Destinations
09.2017 - Current
Senior Recreation Leader
Desert Recreation District
12.2016 - Current
Marketing Administration Coordinator
Wyndham Vacation Ownership
02.2016 - 09.2017
Recreation Leader
Desert Recreation District
03.2015 - 12.2016
Resident Assistant
New Mexico Highlands University, Housing Department
08.2013 - 05.2014
Bachelor of Science - History
New Mexico Highlands University
Associate’s Degree in History -
College of the Desert
High School Diploma -
La Quinta High School
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