Meseret Negasi
Calgary,AB
Summary
Dynamic customer service professional with extensive experience at Chain Reaction South Africa, excelling in cash handling and transaction processing. Proven ability to enhance customer satisfaction through effective communication and attention to detail. Successfully managed inventory and improved operational efficiency, ensuring a seamless shopping experience for all customers.
Overview
18
18
years of professional experience
Work History
Customer Service Cashier
Chain Reaction southafrica
Johannesburg, Gauteng
07.2013 - 03.2023
- Processed customer transactions efficiently at busy retail location.
- Handled cash, credit, and debit transactions accurately.
- Assisted customers with product inquiries and recommendations.
- Maintained clean and organized checkout area throughout shifts.
- Greeted customers and provided friendly customer service.
- Operated cash registers to process payments for goods and services.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
- Answered incoming phone calls from customers regarding product availability or store locations.
- Assisted customers with locating merchandise within the store.
Planner
Millennium Fashion
Johannesburg, Gauteng
02.2008 - 04.2013
- Coordinated with suppliers to ensure timely delivery of materials.
- Analyzed customer feedback to improve future fashion lines.
- Managed timelines for completion of tasks assigned by upper management.
- Ensured all team members were aware of their roles and responsibilities and had necessary resources available.
- Identified potential issues and resolutions with inventory and quality while introducing new products, engineering changes and customer conversions.
Cashier
cash and carry
Johannesburg South Africa, Gauteng
01.2005 - 01.2008
- Maintain accurate cash drawer by counting and balancing funds daily.
- Assist customers with product inquiries and provide excellent service.
- Handle returns and exchanges while following company policies.
- Stock shelves and organize merchandise to enhance store presentation.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Answered customer questions and provided store information.
Education
Grade 11 Certificate
Lesperance Adventist School
Addis Ababa Ethiopia06-1999
Skills
- Cash handling
- Transaction processing
- Point of sale
- Customer inquiries
- Inventory management
- Customer relationship management
- Point-of-sale system
- Attention to detail
- Effective communication
Timeline
Customer Service Cashier
Chain Reaction southafrica
07.2013 - 03.2023
Planner
Millennium Fashion
02.2008 - 04.2013
Cashier
cash and carry
01.2005 - 01.2008
Grade 11 Certificate
Lesperance Adventist School
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