Atima Puri
Summary
Devoted professional proactively and quickly identifies best course of action for given scenarios. Confident handling tasks independently and in teams with highly organized approach to work. Strong advocate for those in need and committed to providing best possible service.
Overview
4
4
years of professional experience
Work History
Client Services Lead & HR Coordinator
HME Mobility and Accessibility
03.2021 - Current
- Effectively supervised day-to-day front end operations of busy customer care department.
- Implemented new processes to improve response times and increase overall client satisfaction.
- Coached team members on best practices for handling challenging situations, fostering a culture of continuous learning.
- Reduced customer complaints by implementing effective resolution strategies tailored to individual client needs.
- Organized regular team meetings to discuss progress towards goals, share successes, and address challenges collaboratively.
- Established a strong rapport with both internal and external stakeholders, fostering a collaborative environment that promoted shared success.
- Hired, trained and mentored customer service coordinators and front end staff.
- Managed a team of customer service representatives, ensuring professional development and high quality performance.
- Created, edited and altered customer service strategies and procedures to best deliver a satisfying experience for all clients.
- Scheduled and coordinated meetings, appointments and travel arrangements for top management team.
- Assisted HR Manager with new hire requisitions, job postings, pre screen calls & interviews, scheduled interviews, outlined offer letters, initiating background check, smooth onboarding etc.
- Streamlined communication between departments for improved efficiency and service delivery.
- Enhanced client satisfaction by promptly addressing concerns and resolving issues.
Assistant Director of Admissions
CDI College Inc.
01.2021 - 03.2021
- Assisted prospective students with admissions by processing paperwork, arranging and conducting campus tours and conducting follow-up activities.
- Completed approximately 100 phone calls day to generate prospective students and guide students through admissions process.
- Schedule and conduct interviews; develop most qualified candidates for enrollment, determinate appropriateness of candidates for admissions
- Coordinated and participated in campus recruitment events, orientation programs and open houses.
- Collaborated with academic departments to develop program-specific recruitment strategies, resulting in higher enrollment numbers.
- Consistently conduct follow-up with all the enrollments to assure successful matriculation, assisting other departments with data collection
- Providing financial advice to qualified candidates and other on-boarding administrative formalities.
Fashion & Merchandise Associate (Key Holder)
REITMANS CANADA LTD.
07.2020 - 01.2021
- Managed in-store collaterals execution, merchandising and explaining loyalty benefits to the customers
- Supported the sales floor, fitting room, & cash desk (POS), as required
- Collaborated with store management to develop strategic plans for merchandise placement and promotion.
- Implemented sales strategies to generate leads and maximize profit margins.
- Ensured store is achieving company objectives & KPI goals, also taking care of store leadership by balancing company policies, procedures, loss prevention
- Managed incoming calls and on floor customer inquiries by identifying and assessing their requirements to achieve customer satisfaction.
- Transported merchandise to sales floor and restocked shelves, racks and bins.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Updated signage and price tags to reflect current sales.
- Increased customer satisfaction by providing exceptional service and maintaining a clean, organized sales floor.
Sales Advisor
CLUB DEMONSTRATION SERVICES
09.2019 - 06.2020
- Formulated schemes and promotions on new products, slow moving products and achieved sales targets
- Interacted with new customers for acquisition, retained existing club members by engaging, understanding their needs and helping them to get the best offers in Costco store
- Generated brand awareness and positive product impressions to increase sales
- Provided excellent customer services, arranging food and non-food product demos for the customers to achieve sales target
- Adhere to all food safety handling and sanitation training and guidelines.
- Increased sales by offering advice on purchases and promoting additional products.
- Listened to customer details and offered matching solutions to meet wide range of requirements.
Education
MBA - Administration, Human Resource And Marketing
University Canada West
Vancouver, BC12.2020
Post Graduate Diploma - Advertising And Public Relations
Panjab University
Chandigarh, India08.2017
Bachelor of Engineering Technology - Bio Medical
Panjab University
Chandigarh, India08.2010
Skills
- Customer Service Management
- Time management
- Detail Oriented
- Administrative Support
- Organized
- Exceptional communication
- Problem-Solving
- Strategic planning
- Multitasking
- Business acumen
Volunteer Experience
- Active volunteering team member with Greater Vancouver Food Bank in supporting distribution and warehouse activities since October 2020.
- Actively volunteered with Employ to Empower in Volunteer Street Store 7.0 to bring a positive social change in the Downtown Eastside Community.
- Actively participated in charity fundraising marketing campaigns with NGO Shades of Happiness, Delhi India in 2017
- Formed, supervised and led a 20 people volunteer team in “Cleanliness Campaign” in Chandigarh India in 2016
- Actively participated in “Education of Girl Child” campaign with community FM 91.2 in Chandigarh India in 2016
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Client Services Lead & HR Coordinator
HME Mobility and Accessibility
03.2021 - Current
Assistant Director of Admissions
CDI College Inc.
01.2021 - 03.2021
Fashion & Merchandise Associate (Key Holder)
REITMANS CANADA LTD.
07.2020 - 01.2021
Sales Advisor
CLUB DEMONSTRATION SERVICES
09.2019 - 06.2020
MBA - Administration, Human Resource And Marketing
University Canada West
Post Graduate Diploma - Advertising And Public Relations
Panjab University
Bachelor of Engineering Technology - Bio Medical
Panjab University
Similar Profiles
AUSTIN SCARANOAUSTIN SCARANO
Technician at United Mobility and Accessibility INCTechnician at United Mobility and Accessibility INC
GABRIELLE GORDONGABRIELLE GORDON
Home Care - Cleaning Domestic Assistant at Community AccessibilityHome Care - Cleaning Domestic Assistant at Community Accessibility
Tom SiechertTom Siechert
Procurement Accessibility Specialist at CCC Accessibility CenterProcurement Accessibility Specialist at CCC Accessibility Center
Radhika R NairRadhika R Nair
<ul> <li>Independently manage end-to-end payroll processing and HR operations for EMEA clients, with a primary focus on Germany.</li> <li>Ensure payroll accuracy and compliance with German labor laws and tax regulations.</li> <li>Maintain high standards of data integrity across payroll systems and employee records, supporting audit and compliance requirements.</li> <li>Deliver payroll services within defined SLAs, ensuring timely processing and minimal discrepancies.</li> <li>Act as the single point of contact for client communications, addressing payroll and HR-related queries with efficiency and professionalism.</li> <li>Generate, validate, and share payroll reports with clients and internal stakeholders, ensuring transparency and accountability.</li> <li>Continuously monitor and improve processes to enhance customer satisfaction and operational efficiency.</li> <li>Implemented process improvements to streamline operational tasks and reduce delays.</li> <li>Collaborated with cross-functional teams to enhance communication and project efficiency.</li> </ul> at STRADA GLOBAL<ul> <li>Independently manage end-to-end payroll processing and HR operations for EMEA clients, with a primary focus on Germany.</li> <li>Ensure payroll accuracy and compliance with German labor laws and tax regulations.</li> <li>Maintain high standards of data integrity across payroll systems and employee records, supporting audit and compliance requirements.</li> <li>Deliver payroll services within defined SLAs, ensuring timely processing and minimal discrepancies.</li> <li>Act as the single point of contact for client communications, addressing payroll and HR-related queries with efficiency and professionalism.</li> <li>Generate, validate, and share payroll reports with clients and internal stakeholders, ensuring transparency and accountability.</li> <li>Continuously monitor and improve processes to enhance customer satisfaction and operational efficiency.</li> <li>Implemented process improvements to streamline operational tasks and reduce delays.</li> <li>Collaborated with cross-functional teams to enhance communication and project efficiency.</li> </ul> at STRADA GLOBAL
BARBARA (BARBIE) ALVAREZBARBARA (BARBIE) ALVAREZ
Client Services Specialist, Staffing Services Specialist (HR), IT Assistant at Positive Behavior Supports Corp.Client Services Specialist, Staffing Services Specialist (HR), IT Assistant at Positive Behavior Supports Corp.