Atif Ul Aftab
Winnipeg,Canada
Summary
Results-driven AI Product Manager with over 3 years of experience in product management and technical leadership, specializing in AI/ML-driven solutions. Strong background in enterprise software, product development, and cross-functional team leadership. Proven ability to translate business needs into scalable AI/ML solutions while ensuring customer-centric innovations. Adept at working with engineering teams, defining product roadmaps, and launching AI-powered products in enterprise environments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Project Manager & POS Support Team Lead
Parian Logistics
Winnipeg, Canada
02.2023 - Current
- Leading AI-driven product initiatives, including automation and analytics solutions for retail technology
- Collaborating with engineering teams to design and develop AI/ML-based features that optimize business processes
- Spearheaded multiple product development cycles, ensuring seamless integration of AI/ML capabilities into enterprise platforms
- Developed strategic roadmaps for AI-powered solutions, aligning with business goals and customer requirements
- Implemented data-driven decision-making strategies, leveraging AI insights for business intelligence and process optimization
- Leading a team of 12 support technicians, ensuring high-quality customer service and troubleshooting complex technical issues
- Created project status presentations for delivery to customers or project personnel.
- Monitored progress of each project to ensure timely delivery of deliverables in accordance with established quality standards.
- Conducted regular status meetings with internal teams and external partners to track progress against established milestones.
- Focused on project monitoring and management by developing forecasts and tracking expenses.
- Reviewed budget and subcontractor estimates in detail and analyzed for accuracy with scope of work relevancy in mind.
- Led meetings with internal team members, consultants and contractors.
- Modified project plans when needed to better align with organizational objectives.
- Created and implemented processes to ensure successful completion of projects.
- Built and established strong partnerships with teams, vendors and contractors.
- Produced thorough, accurate and timely reports of project activities.
- Implemented effective communication protocols between internal teams working on different aspects of a given project.
- Identified project needs by reviewing project objectives and schedules.
- Submitted budget estimates, progress reports and cost tracking reports.
- Ensured compliance with applicable laws, regulations, policies and procedures throughout the life cycle of each project.
- Developed and maintained project plans, timelines, and budgets.
- Forecasted, scheduled and monitored project timelines, personnel performance, and cost efficiency.
- Negotiated with project stakeholders or suppliers to obtain resources or materials.
- Communicated effectively with stakeholders to ensure project goals are met on time and within budget.
- Analyzed data from various sources such as surveys, interviews, focus groups. to inform decision-making related to projects.
- Actively sought out feedback from stakeholders throughout the duration of a project in order to identify areas needing improvement or adjustment.
- Created project plans with established timelines, assigned to appropriate teams and managed workflow throughout construction.
- Made changes to project scope and cost and implemented most effective change management processes to keep project up-to-date.
- Identified risks associated with each project and developed strategies for mitigating those risks.
- Managed multiple projects with competing deadlines simultaneously.
- Drafted reports summarizing progress made on projects for review by executive leadership team.
Team Lead
IntouchCX Inc.
Winnipeg, Canada
01.2022 - 02.2023
- Led AI-driven automation initiatives to improve operational efficiency and streamline customer interactions
- Collaborated with engineers to integrate AI-driven customer support solutions, enhancing response accuracy and reducing resolution times
Technical Support Advisor (Level 2 & Level 1)
IntouchCX Inc.
Winnipeg, Canada
06.2021 - 01.2022
- Provided technical guidance and solutions for AI-powered customer support tools
- Assisted in the deployment and maintenance of AI-driven service automation systems
Education
MSc. - Computer Science
University of Manitoba
Winnipeg, Manitoba, Canada01.2020
MBA - Marketing
University of Dhaka
Dhaka, Bangladesh01.2018
BSc. - Computer Science & Engineering
Ahsanullah University of Science & Technology
Dhaka, Bangladesh01.2014
Skills
- AI/ML Product Management
- Enterprise Software Development
- Machine Learning Frameworks & AI Agents
- Data-Driven Decision Making
- Agile & Scrum Methodologies
- Project Management & Roadmap Planning
- Cross-Functional Team Collaboration
- Cloud & AI Technologies (AWS, Azure, Google Cloud)
- Jira
- Trello
- GitHub
- Python
- Customer-Centric Innovation
Websites
Certification
- Microsoft Student Partner, Microsoft
Languages
- English
- Bengali
Languages
English
Professional
Bengali
Native/ Bilingual
References
References available upon request.
Timeline
Project Manager & POS Support Team Lead
Parian Logistics
02.2023 - Current
Team Lead
IntouchCX Inc.
01.2022 - 02.2023
Technical Support Advisor (Level 2 & Level 1)
IntouchCX Inc.
06.2021 - 01.2022
MSc. - Computer Science
University of Manitoba
MBA - Marketing
University of Dhaka
BSc. - Computer Science & Engineering
Ahsanullah University of Science & Technology
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