Atifuddin Mohammed
Brampton,Ontario
Summary
Bilingual IT Support Specialist with a strong background in technology, customer service, and data management. Seeking to leverage technical skills and sales acumen in a Technology Sales Area Representative role at Staples Canada.
Overview
2
2
years of professional experience
Work History
IT Support Engineer
Digival Solutions
Jeddah, Saudi Arabia
06.2024 - 07.2024
- Managed user creation and data management on a learning portal platform, ensuring secure and accurate handling of sensitive data
- Provided technical support for user access issues, contributing to a 15% improvement in user satisfaction
- Ensured compliance with data privacy policies, reducing data-related incidents by 20%.
Customer Service Representative
Bramalea City Centre
Brampton, Ontario
01.2024 - 04.2024
- Assisted customers in selecting technology products, resulting in a 15% increase in average transaction value
- Conducted product demonstrations, effectively communicating features and benefits to drive sales
- Maintained in-depth knowledge of the latest technology products, ensuring accurate and informed recommendations to customers
- Processed transactions efficiently, achieving a 95% accuracy rate in sales processing.
IT Support Specialist
AWET Establishment
Jeddah, Saudi Arabia
01.2022 - 12.2023
- Delivered comprehensive technical support, including computer maintenance, software updates, and hardware troubleshooting, improving system uptime by 25%
- Managed the company’s social media accounts, increasing engagement by 30% through strategic content creation
- Developed and maintained a knowledge base, reducing the volume of support tickets by 10% through self-service resources
- Provided exceptional customer service, achieving a 90% satisfaction rate by promptly resolving technical issues.
Education
Bachelor of Science in Computer Science -
Algoma University
Ontario, Canada01-2027
Higher Secondary Certificate -
International Indian School
Jeddah, Saudi ArabiaSkills
- Sales: Technology product sales, upselling, cross-selling, product demonstrations
- Technical Support: Troubleshooting, software installation, user management, hardware maintenance
- Customer Service: Issue resolution, client communication, customer satisfaction
- Data Management: User account creation, data privacy, compliance
- Social Media Management: Content creation, account management, engagement strategies
- Documentation: Knowledge base creation, technical documentation
- Languages: English (Fluent), Arabic (Fluent), Hindi (Fluent), Urdu (Fluent)
References
Available upon request.
Timeline
IT Support Engineer
Digival Solutions
06.2024 - 07.2024
Customer Service Representative
Bramalea City Centre
01.2024 - 04.2024
IT Support Specialist
AWET Establishment
01.2022 - 12.2023
Bachelor of Science in Computer Science -
Algoma University
Higher Secondary Certificate -
International Indian School
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