ATIF MAREDIA
Regina,SK
Summary
Dedicated professional with 5 plus years of experience in the field of customer service. A graduate in the field of Business administration with proven skills in administrative work. A solid team player with positive attitude and strong willingness to learn and grow. Seeking for a position where my skills and experience would significantly contribute to the success of the organization and provide opportunities for my career growth.
Overview
5
5
years of professional experience
1
1
Certification
Work History
FINANCIAL SERVICE REPRESENTATIVE (SMALL BUSINESS)
CANADIAN IMPERIAL BANK OF COMMERCE
07.2024 - Current
- Provided Technical Assistance to small business clients with setting up and using CIBC’s online banking services, mobile apps, and other digital tools.
- Collaborate with CIBC’s business banking specialists, loan officers, and financial planners to offer solutions to clients.
- Investigate and resolve issues related to transactions, account discrepancies, or product-related challenges, providing timely solutions to promote a strong relationship with all clients.
- Work closely with colleagues to share knowledge and best practices for handling small business clients and achieving sales and service targets.
- Help clients complete necessary forms for global money transfers, ensuring they provide all required information, such as recipient details, account numbers, and SWIFT/BIC codes for international transfers.
- Assist with day-to-day banking transactions for small business clients, including deposits, withdrawals, Global Money transfer, and business account maintenance.
- Process foreign cash order by Handling customer requests for foreign cash, including orders for foreign currency for travel, business, or other needs. Ensure that customers receive the correct amount and currency of foreign cash.
FINANCIAL SERVICE REPRESENTATIVE
CANADIAN IMPERIAL BANK OF COMMERCE
03.2024 - 07.2024
- Providing excellent customer service to clients, addressing inquiries, and resolving issues related to financial products and services such as mortgages, loans, credit cards and investment services
- Follow all regulatory and bank-specific guidelines to ensure compliance with internal policies, privacy laws, and industry regulations (e.g., Anti-Money Laundering (AML), Know Your Customer (KYC) protocols).
- Engage with customers to understand their financial needs and provide tailored solutions.
- Keep accurate and up-to-date records of client interactions, transactions, and service requests.
- Performing various administrative tasks, such as maintaining client records, preparing reports, and coordinating meetings and creating appointments.
- Maintained ethical standards and confidentiality requirements while handling sensitive information.
- Assist clients with managing their accounts, including handling deposits, withdrawals, transfers, and other routine banking transactions in timely and Professional Manner.
CUSTOMER SERVICE REPRESENTATIVE
MARSHALLS
03.2022 - 06.2024
- Greet customers with a friendly attitude and assist them in finding products. Provide information about store promotions, sales, or store policies.
- Address customer concerns or complaints in a calm and professional manner. Use strong problem-solving skills to offer solutions, such as issuing refunds, offering alternative products, or escalating issues to management when necessary.
- Participated in company Health and safety program to ensure a safe and healthy workplace environment.
- Precisely handles customer transactions and returns, adhering to company established policies and procedures.
- Uphold Merchandising philosophy and followed standardized Procedure. Accurately processed and displayed merchandise on the sales floor.
- Actively engaged in in- store Merchandise Recovery throughout the day, ensuring organizational standards, cleanliness and recovery goals are meet.
- Participated in company Health and safety program to ensure a safe and healthy workplace environment.
ASSISTANT GENERAL MANAGER
FIVE GUYS
09.2020 - 06.2024
- Lead, coordinate and manage a team of food service supervisors, crew members, and other restaurant employees. Foster a positive work environment through coaching, motivation, and feedback.
- Ensured that Occupational safety and health Act, Saskatchewan Health, and Safety codes, as wellcompany food Safety Protocols and standards are properly followed. Ensured a safe and clean
environment for both customers and employees. - Addressing operational issues, resolving customer complaints, and finding solutions to improve service.
- Overseeing the restaurant's budget, managing cash flow, and ensuring accurate financial reporting.
- Managed Restaurant administrative tasks such as Staff scheduling, Inventory management and purchasing, Budgeting, and ensuring compliance with Health and Safety Regulations
FRONT DESK CUSTOMER SERVICE REPRESENTATIVE
WALMART
03.2020 - 11.2020
- Work closely with associates from other departments (e.g., sales associates, managers, or stock clerks) to ensure smooth store operations and provide exceptional service.
- Offered a friendly and helpful assistance to customers at the self-checkout, addressed customer inquiries and handle return or exchanges courteously.
- Maintained front desk checkout area clean and organized.
- Proficient in processing cash, debit/credit cards, gift card and other electronic payments
- Engaged in conversation with customers to understands their problems, resolve their issues and answer product and service-related Questions.
Education
CERTIFICATE IN BUSINESS ADMINISTRATION LEVEL 2 - Business Administration
University of Regina
Regina, SK07-2021
BBA - Management
UNIVERSITY OF MUMBAI
MUMBAI,INDIA06-2019
Skills
- Attention to Details
- Communication skills
- Decision making skills
- Problem solving skills
- Active Listening skills
- Adaptable and flexibility
- Critical Thinking skills
- Time Management
- Team work and Collaboration
- Attention to details
- Confidentiality and Integrity
- Multitasking
- Data entry skills ( 55wpm )
- Analytical skills
- Interpersonal skills
- Emotional Intelligence
Certification
CANADIAN SECURITIES COURSE ( PRESENT )
Timeline
FINANCIAL SERVICE REPRESENTATIVE (SMALL BUSINESS)
CANADIAN IMPERIAL BANK OF COMMERCE
07.2024 - Current
FINANCIAL SERVICE REPRESENTATIVE
CANADIAN IMPERIAL BANK OF COMMERCE
03.2024 - 07.2024
CUSTOMER SERVICE REPRESENTATIVE
MARSHALLS
03.2022 - 06.2024
ASSISTANT GENERAL MANAGER
FIVE GUYS
09.2020 - 06.2024
FRONT DESK CUSTOMER SERVICE REPRESENTATIVE
WALMART
03.2020 - 11.2020
CANADIAN SECURITIES COURSE ( PRESENT )
CERTIFICATE IN BUSINESS ADMINISTRATION LEVEL 2 - Business Administration
University of Regina
BBA - Management
UNIVERSITY OF MUMBAI
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