Atiba Lopez

Summary

Invested Social Worker dedicated to forming trusting relationships and advocating for best interest of clients. Expertise in mental health and homelessness . Respectful and compassionate professional offering 13-year background serving community by providing guidance for clients in need.

Motivated Social Worker with comprehensive knowledge of social justice issues and systems affecting marginalized communities. Passionate about developing and facilitating programs to support communities in need. Collaborative and analytical advocate builds strategic partnerships, advocate for clients, and advance change for communities in need.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

12

years of professional experience

Work History

Social Worker/ Day Shelter Supervisor

Homes First Society

06.2021 - 05.2023

Helped clients develop new coping mechanisms and techniques to drive behavior modification.
Formulated treatment plan strategies with multidisciplinary teams to provide comprehensive and continuous care plan.
Maintained regular contact with clients by calling and visiting clients' homes.
Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs.
Supported clients and families with empathy and compassion during difficult times.
Coordinated external healthcare professionals to uphold high-quality, person-centered care.
Updated client documentation for accurate, compliant and current records.
Conducted home visits to assess living environment and facilitate access to necessary resources.
Facilitated group therapy sessions to build supportive, communicative client networks.
De-escalated stressful situations through individual and family crisis interventions.
Assisted clients with navigating and accessing social services such as housing and medical care.
Monitored clients' progress and adapted treatment plans to meet changing needs.
Participated in professional development and training opportunities to enhance clinical skills.
Assisted clients in developing and setting realistic goals to promote positive change.
Educated clients and families on mental health, wellness and recovery topics.
Monitored clients' progress to adjust treatment plans accordingly.
Collaborated with other professionals to plan and coordinate care for clients.
Assisted clients in identifying community resources and connecting with appropriate services.
Participated in interdisciplinary team meetings to coordinate care for clients.
Facilitated psychoeducational classes to help clients develop life skills.
Conducted home visits to assess clients' home environment and provide support.
Utilized evidence-based practices to provide effective interventions for clients.
Provided crisis counseling and intervention services to clients in emergency situations.
Developed and maintained strong relationships with community resources for successful referrals.
Documented client progress and activities in accordance with agency policies and procedures.
Implemented community outreach programs to promote mental health awareness.
Facilitated peer support groups to help clients connect with others.
Developed and implemented individualized treatment plans for clients.
Devised and implemented community-based programs to promote mental health awareness.
Evaluated clients' social, emotional and psychological needs to create treatment plans.
Administered assessments to identify clients' needs and establish treatment plans.
Supervised programming and administrative facets of temporary homeless shelter for women and children, many with dual diagnoses.
Researched best practices and developed strategies to improve program outcomes.
Coordinated individual referrals to obtain community services, advocate for client needs and resolve roadblocks.
Facilitated group therapy sessions to help clients develop coping skills and improve communication.
Advocated for social and community service programs to increase awareness and funding.

Commercial Cleaner

ADL Process Inc.

09.2016 - 10.2020

Kept building entryway glass clean and polished for professional presentation.
Disposed of trash and recyclables each day to avoid waste buildup.
Emptied wastebaskets to transport trash and waste to disposal area.
Organized and used industrial cleaning products following strict safety procedures.
Adhered to company policies for appearance, thoroughness, and facility security.
Improved building cleanliness with continuous sanitizing of high-touch areas.
Handled equipment, chemicals, and materials properly and with caution.
Maintained clean, neat, and professional entrances.
Cleaned building floors by sweeping, mopping, and scrubbing floors.
Washed windows, walls and ceiling fixtures to remove molds and dusts.
Used steam cleaners and vacuum cleaners to clean floors and carpets.
Developed and maintained cleaning schedules to clean designated areas and manage shifts.
Disinfected restrooms, kitchens and other common areas to remove bacteria and maintain hygiene standards.
Operated industrial washing machines and dishwashers to clean linens and dishware.
Assisted with special facility events by preparing rooms, installing decorations, and transporting supplies.
Kept public pathways clear of safety hazards and spills with regular checks and attention.
Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
Supervised supplies in inventory and submitted reorder requests.
Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
Maintained floor cleaning and waxing equipment.
Vacuumed and shampooed carpets, upholstery and other fabrics.
Used hand trucks or manually lifted supplies, equipment and heavy furniture.
Cleaned walls and ceilings with special reach tools following regular schedule.
Used organic-based chemicals to disinfect floors, counters and furniture.
Responded immediately to calls from personnel to clean up spills and wet floors.
Identified repair needs and major maintenance concerns, and escalated issues to management.
Maintained optimal supply levels to meet daily and special cleaning needs.
Used power scrubbing and waxing machines to scrub and polish floors.
Operated buffers and burnishers to clean and polish floors.
Emptied waste paper and other trash from premises and moved to appropriate receptacles.
Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
Helped outside crew complete grounds maintenance tasks such as mowing grass, trimming bushes and removing debris.

Call Center Agent

Gemma Communications

09.2013 - 11.2016

Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Verified accurate responses to questions and inquiries by maintaining advanced product knowledge.
Received multiple positive reviews acknowledging dedication to excellent customer service.
Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
Addressed customer account discrepancies and concerns.
Maintained and encouraged customer loyalty through courteous and efficient resolution of disputes, complaints and discrepancies.
Responded to customer calls and emails to answer questions about products and services.
Maintained user account data by initiating account access and establishing in database.
Sought out extra training opportunities to enhance customer relationship management abilities.
Maintained and managed customer files and databases.
Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.
Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
Educated customers on company systems, form completion, and access to services.
Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Boosted customer service satisfaction ratings through consistent quality control.
Placed outbound customer service or customer satisfaction calls to follow up on issues.
Collaborated with shipping team to track shipments, verify orders and handle product returns.
Performed various clerical duties by filing and faxing documents and creating customer databases.
Approved and terminated customer contracts upon request.
Compiled status and performance reports for team leaders to address company strengths and weaknesses.
Attended telephone skills and program information training sessions to boost aptitude.

Volunteer

Fife House Inc

09.2011 - 06.2013

Used strong interpersonal communication skills to convey information to others.
Supported engaging, fun, and smooth-running events by helping with organization and planning.
Assisted with special events and programs.
Maintained clean, neat, and operational facilities to serve program needs.
Participated in volunteer orientations and training sessions to learn about organizational changes and mission updates.
Communicated with staff members to stay informed about volunteer opportunities and events.
Developed construction skills by participating in several home builds.
Planted and maintained gardens to provide fresh produce for individuals in need.
Provided IT support by setting up and maintaining computers and other necessary technology.
Coordinated individual referrals to obtain community services, advocate for client needs and resolve roadblocks.
Represented organization positively and professionally while providing community with much-needed services.
Completed daily domestic tasks in shelters and group homes to assist people in need.
Guided troubled individuals to tools and resources necessary for healing.
Provided administrative support to department leads to help organize events and fundraisers.
Supported clients through development of new life skills, obtaining resources and transitioning back to society.
Helped clients navigate social services system and access needed resources.
Coordinated with different service providers to meet clients' individual needs.
Created educational materials to convey important information to service recipients.
Took active role in patient and family planning process, detailing instructions, and responding appropriately and effectively to questions and concerns.
Tracked service activities and outcomes against outlined plans and goals.
Facilitated community outreach to expand participation and support.
Coordinated and managed volunteer activities for community service projects.
Assisted clients with obtaining housing, employment and support resources.

Education

Bachelor of Arts - Community Mental Health Worker

Seneca College of Applied Arts And Technology, North York, ON

09.2027

Honour Roll, [Semester2023, Year]
4.0 GPA

Skills

Service Planning
Resource Navigation
Policy Planning
Educational Support
Client Needs Assessment
Life Skills Development
Crisis Intervention
Psychosocial Assessment

Client Documentation
Records Management
Referrals and Networking
Substance Abuse Treatments
CPR, First Aid, AED
Excellent social skills
Supervisory experience

Languages

English

Full Professional

Accomplishments

Managed a caseload of between 25 and 70 individuals and families.
Demonstrated outstanding case management and dedication to clients as evidenced by repeated promotions throughout tenure.
Served 25 program participants who went on to enroll in community college.
Competed with 3 other homeless shelters and youth programs to win funding and successfully secure a $25000 grant geared toward revamping the clinic's services and offerings.
Used Microsoft Excel to develop inventory tracking spreadsheets.
Supervised team of 30 staff members.
Served 30 program participants who went on to enroll in community college.

Certification

Toronto Hostel Training Centre Training - 2023
AODA Training - 2023
CPI Training - 2023
PLDI Training - 2016
OTHN Training - 2016
CIHR Training - 2013
CPR/AED Training - 2017
Train the Trainer Training - 2013

Work Availability

monday

tuesday

wednesday

thursday

friday

saturday

sunday

morning

afternoon

evening

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Timeline

Social Worker/ Day Shelter Supervisor - Homes First Society

06.2021 - 05.2023

Commercial Cleaner - ADL Process Inc.

09.2016 - 10.2020

Call Center Agent - Gemma Communications