Summary
Overview
Work History
Education
Skills
Volunteer Experience
References
Languages
Timeline
Generic

Atia Yossofzai

Hamilton,ON

Summary

Seeking full-time employment. Excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Dedicated customer service representative providing exceptional customer service through active listening and problem solving. Motivated with extensive experience in administrative tasks.

Overview

11
11
years of professional experience

Work History

Sales Support Coordinator

Laura Canada
08.2019 - Current
  • Contributed to business growth by identifying upselling opportunities during client interactions and sharing relevant information with the sales team.
  • Enhanced customer satisfaction by addressing inquiries, resolving issues, and providing timely solutions.
  • Presented technical presentations to clients to explain product features and benefits.
  • Updated internal databases with accurate customer contact information, ensuring effective communication channels were maintained throughout the sales process.
  • Utilized creative problem-solving skills to overcome technical challenges in the sales process.
  • Received and organized vendors samples for use by sales team.
  • Supported sales representatives in their efforts to meet or exceed individual targets by providing necessary resources and assistance.
  • Collaborated with the sales team to develop customized proposals and product offerings for prospective clients.
  • Demonstrated a high level of initiative and creativity while tackling difficult tasks.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.

Supervisor position

YMCA before and after school program
  • Frequently inspected production area to verify proper equipment operation.
  • Boosted team performance by developing customer service training materials and conducting service training.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Identified operational inefficiencies and implemented corrective measures, leading to an overall increase in effectiveness.

Relief for Wesley Urban Ministries: Day Care Centre

Wesley Urban Ministries after school program
09.2012 - 05.2013
  • Improved children''s social skills through engaging group activities and outings.
  • Managed schedules for multiple children, coordinating playdates, appointments, and extracurricular activities.
  • Prepared healthy, age-appropriate snacks and meals.
  • Supervised children on playground to help develop physical and social skills.
  • Provided developmentally appropriate activities for children.
  • Assisted older kids with homework, and school projects.
  • Supported child development milestones by implementing age-appropriate learning activities.

Education

DIPLOMAT - Business Administration

Mohawk College of Applied Arts And Technology
Hamilton, ON
05.2018

Skills

  • Employee Motivation
  • Microsoft word, Excel, Powerpoint experience
  • Inventory Management
  • Customer Relations
  • Teamwork and Collaboration

Volunteer Experience

Downtown Mosque, Hamilton, ON, 09/2008, on going, Budgeting and managing the money from daily sales of snacks and registration money, Assisting students and teachers with problems, Dealing with students and teachers complaints, Ensuring every student is safe and inside the Mosque at break time, Working with teens in the Mosque, Organizing and implementing information sessions with Golden Youth Club

References

Available upon request

Languages

English
Native or Bilingual
French
Professional Working
Farsi
Native or Bilingual

Timeline

Sales Support Coordinator

Laura Canada
08.2019 - Current

Relief for Wesley Urban Ministries: Day Care Centre

Wesley Urban Ministries after school program
09.2012 - 05.2013

Supervisor position

YMCA before and after school program

DIPLOMAT - Business Administration

Mohawk College of Applied Arts And Technology

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Atia Yossofzai