Overview
Work History
Education
Skills
Certification
Timeline
Generic

Athul Sajeev Sindhu

London,ON

Overview

3
3
years of professional experience
1
1
Certification

Work History

Warehouse Supervisor

Pepsico
08.2024 - Current
  • Coordinated warehouse and support teams through structured shift meetings, leading to a 25% boost in daily operational efficiency and smoother handovers between shifts.
  • Provided hands-on training and continuous support to over 20 team members, cutting onboarding time by 40% and ensuring full compliance during internal audits.
  • Implemented a proactive approach to resolving workflow disruptions, achieving a 95% resolution rate for daily issues within the same operational day.
  • Regularly tracked and reviewed performance metrics to guide process improvements, resulting in a 15% rise in order accuracy and 10% faster turnaround times.
  • Enhanced inventory accuracy by developing and executing reconciliation routines, reducing stock discrepancies by 30% and minimizing fulfillment delays.

Restaurant Supervisor

Odd Burger
11.2023 - 10.2024
  • Supervised daily restaurant operations, including opening and closing procedures, leading to a 30% improvement in shift readiness and end-of-day reporting accuracy.
  • Trained and onboarded new team members, enhancing team performance and reducing onboarding time by 35%, while ensuring consistent adherence to company standards.
  • Monitored food prep and service flow during peak hours, optimizing kitchen coordination and reducing order wait times by 25%.
  • Received and organized deliveries using the FIFO method, minimizing inventory waste by 20% and ensuring uninterrupted service during high-traffic periods.
  • Conducted routine equipment checks and addressed minor issues on-site, preventing delays and reducing service downtime by 15%.

Credit Card Specialist

TD Bank
09.2023 - 08.2024
  • Resolved customer inquiries efficiently, handling account-related concerns, disputes, and payments, achieving a 95%+ customer satisfaction score through clear communication and problem-solving
  • Streamlined credit card processing workflows, including activations, limit adjustments, and travel plan setups, reducing average handling time (AHT) by 80% while maintaining accuracy
  • Improved team communication by acting as a bridge between frontline agents and leadership, providing feedback that enhanced service delivery and operational efficiency
  • Consistently exceeded sales targets, effectively cross-selling credit card products and educating customers on benefits, leading to a 15% increase in product adoption

Crew Member

ONRoute
03.2023 - 09.2023
  • Managed high customer traffic by optimizing workflow, reducing order fulfillment time by 30%, and enhancing overall service efficiency
  • Ensured compliance with Ontario food safety regulations by implementing quality control measures, leading to two successful audits with zero violations
  • Trained and mentored new hires on operational procedures, accelerating onboarding time by 25% and improving team efficiency
  • Took on acting supervisor responsibilities during manager absences, maintaining 100% shift efficiency while overseeing front- and back-of-house operations

Front Office Lead

Amica (Co-op)
06.2022 - 02.2023
  • Managed front-desk operations, overseeing resident inquiries, appointment scheduling, and documentation, ensuring a seamless experience for residents and families
  • Streamlined administrative workflows, improving record-keeping and reporting accuracy, which enhanced efficiency and reduced errors in resident files
  • Coordinated with healthcare teams and management, ensuring timely communication of resident needs, leading to a 10% improvement in service response times

Education

Hospitality and Tourism Operations Management

Fanshawe College
London, ON
08.2023

Skills

  • Communication
  • Leadership
  • Problem-Solving
  • Time Management
  • Adaptability
  • Teamwork
  • Resilience

Certification

  • HACCP - Safe Check (July 2024)
  • Advanced Food Safety - Safe Check (Dec 2022)

Timeline

Warehouse Supervisor

Pepsico
08.2024 - Current

Restaurant Supervisor

Odd Burger
11.2023 - 10.2024

Credit Card Specialist

TD Bank
09.2023 - 08.2024

Crew Member

ONRoute
03.2023 - 09.2023

Front Office Lead

Amica (Co-op)
06.2022 - 02.2023

Hospitality and Tourism Operations Management

Fanshawe College

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Athul Sajeev Sindhu