Athul Biju
London,Canada
Summary
Results-driven professional with over 3 years of experience in customer service and financial operations within banking and retail sectors. Expertise in managing client relationships, processing financial transactions, and ensuring compliance with KYC/AML standards. Recognized for delivering exceptional customer support and maintaining data integrity in regulated environments. Aiming to apply customer service skills to enhance guest satisfaction in a hotel setting.
Overview
5
5
years of professional experience
2
2
Certifications
Work History
Parking Enforcement Officer
UWO Parking
London, ON
09.2023 - Current
- Assisted customers with entry or exit issues at parking lots, providing prompt and helpful service.
- Resolved QR code issues for reserved clients and verified the validity of transponders, ensuring smooth parking operations.
- Suggested optimal parking lots for new clients unfamiliar with the campus, enhancing their overall experience.
- Addressed payment issues with various payment methods, demonstrating problem-solving skills and financial acumen.
Front Desk Representative and Security
Robarts Research Institute
London
10.2023 - Current
- Managed booking of conference halls and labs, ensuring efficient scheduling and resource allocation.
- Checked access cards for building and lab entry, maintaining security protocols and access control.
- Resolved access card issues promptly and effectively, minimizing disruptions.
- Maintained a professional front desk environment, ensuring efficient communication flow and a welcoming atmosphere.
- Provided administrative assistance, including documentation, data entry, and reporting, supporting overall operational efficiency.
Guest Service Associate
Bella Vendra Resort
Kerala, India
03.2021 - 05.2022
- Provided exceptional customer support, addressing guest inquiries and resolving issues efficiently.
- Processed cash, credit, and fuel transactions, maintaining compliance with financial procedures and ensuring accuracy.
- Ensured site safety and assisted in managing daily operational tasks to support business continuity.
Remittance Processing Specialist
Unimoni
Tiruvalla, India
03.2022 - 09.2023
- Provided customer support and processed domestic and international remittance transactions accurately and efficiently.
- Verified customer documents, monitored transactions for suspicious activity, and escalated potential fraud cases, ensuring compliance with regulatory requirements.
- Supported internal audits and ensured compliance with RBI and company financial policies.
Education
Business Management
Fanshawe College
London08.2024
Bachelor's of Commerce (Hons) -
Garden City University
Bangalore08.2021
Skills
- Customer Service
- Communication (Written & Verbal)
- Problem Solving
- Conflict Resolution
- Cash Handling
- Financial Transactions
- Data Entry
- Administrative Support
- Compliance (KYC/AML)
- Microsoft Office Suite
- Guest Relations
- Time management
- Incident reporting
- Professional appearance
- Client service
- Money handling
- Guest relations
- Problem solving
- Operational efficiency
Certification
The ABCs of the Banking and Insurance Business: AML, KYC, the NAIC,IFRS
Timeline
Front Desk Representative and Security
Robarts Research Institute
10.2023 - Current
Parking Enforcement Officer
UWO Parking
09.2023 - Current
Remittance Processing Specialist
Unimoni
03.2022 - 09.2023
Guest Service Associate
Bella Vendra Resort
03.2021 - 05.2022
Business Management
Fanshawe College
Bachelor's of Commerce (Hons) -
Garden City University