Athraa Emad
Tottenham,Canada
Summary
Dynamic, customer-focused professional with proven front desk and administrative expertise in fast-paced settings. At Proactive Health & Performance Clinic, served as Patient Care Coordinator and Office Administrator, expertly managing reception duties, greeting clients, handling high-volume calls, coordinating scheduling, and driving smooth operations through strong multitasking and attention to detail. Previously at EZ Trucking Group, excelled in customer service and file management, delivering prompt issue resolution, accurate information handling, and organizational efficiency in team and independent environments. Adept at creating exceptional first impressions, prioritizing tasks under pressure, managing communications, and consistently enhancing client satisfaction and workflow.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Patient Care Coordinator / Office Administrator
Proactive Health & Performance Clinic
Bolton, ON
04.2025 - Current
- Coordinated patient appointments and managed scheduling to optimize clinic workflows.
- Implemented patient intake processes to enhance data accuracy and improve service delivery.
- Collaborated with healthcare providers to ensure comprehensive patient care plans are executed.
- Developed educational materials for patients, promoting understanding of treatment options and health management.
- Coordinated with insurance companies for accurate billing and claim processing, reducing errors and financial discrepancies
- Reduced wait times for callers, promptly answering phone lines and directing calls as needed.
File Clerk
EZ Trucking Group
Etobicoke, ON
10.2022 - Current
- Reviewed files to check for complete and accurate information.
- Responded to requests for file retrieval, ensuring timely and accurate access to documents.
- Audited existing files to ensure accuracy of information on a regular basis.
- Sorted or classified information according to content, purpose or user criteria.
- Input data into computer systems to support document and information retrieval.
Clinical Nursing Student
Richmond Hill Mackenzie Health Hospital, Baycrest Health Sciences Hospital,
Richmond Hill, ON
05.2024 - 04.2026
- Gained experience in multitasking, time management, and collaboration through hands-on patient care.
- Collaborated with interdisciplinary teams to optimize patient care and facilitate effective communication.
- Developed strong communication skills, attention to detail, and a customer-focused mindset.
- Effectively managed tasks in chaotic, fast-paced environments while maintaining a professional and positive attitude.
- Conducted patient assessments to gather vital health information and support treatment planning.
- Assisted with medication administration, ensuring adherence to safety protocols and guidelines.
- Maintained accurate patient records using electronic health record systems to ensure data integrity.
Cashier/Customer Service
Walmart
Bolton, ON
10.2021 - 10.2024
- Managing transactions with customers using cash registers; money handling
- Scanning products and ensuring that pricing is accurate & applying accurate discounts,
- Implementing store policies, maintaining a clean workspace, answering customer inquiries, leaving customers with a satisfactory experience.
Education
Bachelor of Science - Bachelors of Science in Nursing
Seneca Polytechnic
King, ON04.2027
High School Diploma -
St. Michael Catholic Secondary School
Bolton, ON06.2023
Skills
- Team collaboration
- Customer service
- Time management
- Attention to detail
- Customer assistance and interaction problem solving
- Appointment scheduling
- Organizational skills
- Verbal and written communication
- Office administration
- Documenting and recording information
Languages
Arabic
Limited
Assyrian
Native/ Bilingual
English
Native/ Bilingual
Certification
- Standard First Aid & CPR C with AED Certificate
- Basic Life Support Certificate
- SmartServe Certificate
Timeline
Patient Care Coordinator / Office Administrator
Proactive Health & Performance Clinic
04.2025 - Current
Clinical Nursing Student
Richmond Hill Mackenzie Health Hospital, Baycrest Health Sciences Hospital,
05.2024 - 04.2026
File Clerk
EZ Trucking Group
10.2022 - Current
Cashier/Customer Service
Walmart
10.2021 - 10.2024
Bachelor of Science - Bachelors of Science in Nursing
Seneca Polytechnic
High School Diploma -
St. Michael Catholic Secondary School