ATHIRA VIJAYAN NAIR
522 Chantel Ct. , Sarnia,ON
Summary
"Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results."
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Beer Store
04.2023 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly, and escalated major issues to supervisor.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
FRONT END CLERK
METRO Inc
09.2022 - Current
- Managing client relationships through all stages of the sales cycle.
- Kept front-end areas clean and organized for a professional appeal to customers.
- Processing sales transactions and sales contracts and receiving payments.
- Provided exceptional services and pleasant shopping experiences to retail customers.
Sales associates
Lady LOOK
10.2021 - 07.2022
- Provided positive customer experience with fair, friendly, and courteous service
- Acting as contract between customers and companies
- Responding to customer queries and resolving their objectives to get them to make purchases.
Education
Post Graguate Diploma - Financial Planning And Wealth Management
LAMBTON COLLEGE
Sarnia, ON04.2024
MASTER OF COMMERCE - Accounting And Finance
KANNUR UNIVERSITY
KERALA, KANNUR06.2021
Skills
- Quick learner
- Communication skill
- Multi-tasking
- Order Processing
- Customer Relations
- Understanding Customer Needs
Certification
- Smart Serve Training - 2022-11-11 to 2027-11-09]
Availability
Availability - Full Time/ Partime
Timeline
Customer Service Representative
Beer Store
04.2023 - Current
FRONT END CLERK
METRO Inc
09.2022 - Current
Sales associates
Lady LOOK
10.2021 - 07.2022
Post Graguate Diploma - Financial Planning And Wealth Management
LAMBTON COLLEGE
MASTER OF COMMERCE - Accounting And Finance
KANNUR UNIVERSITY
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