Athira Raveendran
102-631 First Avenue, Ladysmith,BC
Summary
Confident multi-tasker with more than one year of experience engaging with customers to solve support queries and build excellent client relationships.Highly organizes with keen eye to maintain multiple streams of work simultaneously.Energetic self-starter with ability to build strong client relationships.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Real Canadian Superstore
11.2023 - Current
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
System Engineer
Tata Consultancy Services
08.2020 - 07.2023
- Coordinated priority of support work based on client and business needs.
- Performing Access Control activities in Active Directory Servers.
- Service Now Incident Management .
- Monitoring Jobs in SQL Servers and Database Management.
- Power Shell Scripting, Have Knowledge in ETL Services.
Junior Software Engineer
Ameaka Technologies
06.2019 - 01.2020
- Object Oriented analysis and design using common design patterns
- Hands on experience in designing and developing applications using Java EE platforms.
- Have knowledge of Relational Databases,SQL and ORM technologies (JPA2 , Hibernate)
Education
Bachelor Of Technology - Electronics And Communication Engineering
Mahaguru Institute of Technology
Kerala06.2019
Skills
- Directory Services
- Database Administration
- Microsoft Azure , Office O365
- Microsoft SQL Servers
- Java,HTML, XML
- PowerShell Scripting
AVAILABILITY
- OPEN AVAILABILITY
Timeline
Customer Service Representative
Real Canadian Superstore
11.2023 - Current
System Engineer
Tata Consultancy Services
08.2020 - 07.2023
Junior Software Engineer
Ameaka Technologies
06.2019 - 01.2020
Bachelor Of Technology - Electronics And Communication Engineering
Mahaguru Institute of Technology
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