Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Athira Panackavayalil Sooraj

Summary

Passion for delivering exceptional customer service in the food service industry. Proven track record of success in fast-paced and dynamic environments, consistently exceeding customer expectations. Possess strong communication and interpersonal skills, fostering positive relationships with both customers and team members. Adept at multitasking and maintaining composure under pressure to ensure smooth operations.Demonstrated expertise in food preparation, handling, and presentation, with a keen eye for quality and detail. Extensive knowledge of hygiene and safety standards, ensuring a clean and sanitary work environment. Skilled in efficiently managing time and resources to meet high-volume demands while upholding the highest standards of food quality.

Overview

4
4
years of professional experience

Work History

Host

Casino Nova Scotia
10.2023 - Current
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
  • Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
  • Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.

Line Cook

The Bicycle Thief
06.2021 - Current
  • Improved kitchen efficiency by streamlining prep tasks and effectively organizing workstations.
  • Enhanced customer satisfaction by consistently delivering high-quality dishes in a timely manner.
  • Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
  • Mastered various cooking techniques, broadening menu offerings and introducing innovative dishes.

Room Attendant

The Prince George Hotel
08.2021 - 11.2022
  • Enhanced guest satisfaction by providing thorough and timely room cleaning services.
  • Reduced guest complaints by maintaining a high standard of cleanliness in all assigned rooms.
  • Performed laundry duties for improved efficiency and faster room turnover times.
  • Ensured positive guest experiences with prompt response to special requests and additional services.

Cashier

Tim Horton's
08.2019 - 11.2020
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.

Education

Associate of Applied Science - Applied Human Nutrition

Mount Saint Vincent University
Halifax, NS
09.2026

No Degree - Tourism And Hospitality Management

Mount Saint Vincent University
Halifax, NS
11.2021

Skills

  • Telephone Reception
  • Team Collaboration
  • Server Support
  • Reservations Management

Languages

English
Professional Working

Timeline

Host

Casino Nova Scotia
10.2023 - Current

Room Attendant

The Prince George Hotel
08.2021 - 11.2022

Line Cook

The Bicycle Thief
06.2021 - Current

Cashier

Tim Horton's
08.2019 - 11.2020

Associate of Applied Science - Applied Human Nutrition

Mount Saint Vincent University

No Degree - Tourism And Hospitality Management

Mount Saint Vincent University
Athira Panackavayalil Sooraj