Athira Jagadeez
Kitchener,ON
Summary
Customer Relationship Management professional with over three years of experience in enhancing client satisfaction and addressing concerns. Skilled in collaboration and team leadership, complemented by one year of administrative and supervisory experience. Committed to delivering outstanding service and solving problems effectively.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Market on Yates
Victoria, Canada
04.2025 - 02.2026
- Managed schedules, coordinating meetings, and setting up appointments
- Coordinated new employee onboarding by organizing paperwork, training materials, and orientation schedules to streamline integration
- Maintained organized filing systems for invoices, supplier documents, health and safety forms, and store records to ensure easy retrieval and compliance
- Processed and tracked vendor invoices and credit memos, ensuring adherence to company procedures for accurate financial documentation
- Prepared store reports such as sales reports, inventory summaries and daily reconciliation sheets
- Ensured compliance with workplace health and safety policies, food safety standards and provincial regulations
- Managed daily office operations and maintained organized filing systems.
- Coordinated schedules and appointments for staff and management.
- Assisted in preparing reports and presentations for team meetings.
- Implemented efficient office procedures to streamline workflow processes.
- Supported inventory management by tracking supplies and placing orders.
- Collaborated with team members to enhance communication and project outcomes.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Trained new employees on administrative protocols and company policies.
Cash Supervisor
Urban Grocers
Victoria, Canada
09.2024 - 04.2025
- Managed cash registers, floats, and balanced tills at beginning and end of shifts to ensure accurate cash flow
- Supervised cashiers and ensuring proper cash handling procedures
- Trained and mentored team members on cash handling procedures.
- Monitored cashier performance and provided feedback to enhance service quality and operational standards
- Managed cash register systems and resolved discrepancies promptly.
- Conducted regular audits of cash drawers for compliance and security.
- Implemented best practices for reducing cash loss during shifts.
- Processed refunds, voids, and price adjustments
- Handed escalated customer concerns related to transactions
- Collaborated with management to improve efficiency in cash operation
Junior Stock Assistant Manager
Laura
Victoria, Canada
06.2023 - 09.2024
- Managed online orders, ensuring timely processing and accurate inventory levels to support customer satisfaction
- Assisted in stock control and shipment processing, facilitating efficient customer order fulfillment
- Collaborated with team members to streamline daily operations and improve overall workflow
Cashier/Customer Service Representative
Walmart Supercenter
Victoria, Canada
01.2023 - 08.2024
- Resolved customer questions and concerns promptly and accurately
- Handled client issues and complaints with effective resolution strategies
- Respond to customer inquiries through different channels (phone, email, chat, social media)
- Identify and evaluate the needs of the customer
- Provided customers with accurate information on corporate products, services, and promotions
- Recorded sales transactions accurately in the point-of-sale system
- Collaborate and communicate effectively with other staff members
Relationship Manager
Acumen Capital Market Limited
Kochi, India
06.2021 - 03.2022
- Cultivated strong, lasting client relationships to enhance loyalty and retention
- Managed diverse portfolio of clients, ensuring tailored support and engagement
- Identify opportunities for revenue growth, negotiate contracts, and drive the sales process to achieve business objectives
- Delivered customized solutions to customers based on their specific needs.
- Identify opportunities to cross-sell or upsell products or services to existing clients
- Resolved client issues promptly and effectively to uphold satisfaction and trust
- Conduct client reviews to assess their satisfaction levels, identify areas for improvement, and gather feedback
- Monitor the performance and usage patterns of clients' accounts
Client Engagement Specialist Trainee
DOTMARK Infotech Private Limited
Kochi, India
04.2020 - 05.2021
- Streamlined client onboarding to enhance initial experiences.
- Facilitated assessments to understand client needs and preferences.
- Delivered accurate, up-to-date information on products and services to support informed client decisions
- Addressed inquiries and concerns, offered solutions, and escalated issues.
- Identified and implemented strategies to enhance client engagement and loyalty
- Supported initiatives to improve client retention rates.
- Collected and analyzed client feedback to uncover trends and areas for improvement, guiding potential upsell opportunities
- Collaborate with internal teams
Education
Post-Degree Diploma - Business Administration - Human Resource and Leadership option
Camosun College
Victoria, BC12-2024
Master's degree - International Business & Trade
Indira Gandhi National Open university
03-2022
Bachelor's degree - Commerce
PGDAV College
Delhi, India06-2019
Skills
- Documentation and control
- Schedule management
- Meeting planning
- Employee onboarding
- Expense tracking
- Customer relationship management
- Business administration
- Time management
- Supply chain coordination
- Regulatory support
- Team collaboration
- Conflict resolution
- Attention to detail
- Critical thinking
Certification
- Xero Software
- Certification of Diploma in Office Management
Awards
Academic Excellence, Attained placement on Camosun College's Dean's Honor Roll for academic excellence, 01/01/24
Timeline
Administrative Assistant
Market on Yates
04.2025 - 02.2026
Cash Supervisor
Urban Grocers
09.2024 - 04.2025
Junior Stock Assistant Manager
Laura
06.2023 - 09.2024
Cashier/Customer Service Representative
Walmart Supercenter
01.2023 - 08.2024
Relationship Manager
Acumen Capital Market Limited
06.2021 - 03.2022
Client Engagement Specialist Trainee
DOTMARK Infotech Private Limited
04.2020 - 05.2021
Post-Degree Diploma - Business Administration - Human Resource and Leadership option
Camosun College
Master's degree - International Business & Trade
Indira Gandhi National Open university
Bachelor's degree - Commerce
PGDAV College