Summary
Overview
Work History
Education
Skills
Websites
Competencies
Certification
Timeline
Generic

Athina Fouseka

Calgary,AB

Summary

Successful Cafe Manager leading, training and motivating employees to consistently exceed targets. Delivers exceptional service to every guest as head of high-performance team dedicated to top-notch customer relations. Competent in business management, marketing and inventory control. .

Overview

15
15
years of professional experience
1
1
Certification

Work History

Supervisor

Amato Gelato
CALGARY, ALBERTA
04.2021 - Current
  • Directed staff and managed annual capital budget.
  • Audited and documented all processes and procedures for new accounts department.
  • Worked with management team to implement proper division of responsibilities.
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
  • Supported safety officer to enforce regulations, laws and established policies throughout operational stages.
  • Prepared, calibrated and monitored production machinery to maintain optimal production levels and consistently achieve daily targets.
  • Provided supportive link between external customers and internal operations.
  • Conducted routine inspections of incoming materials to check quality and compliance with established product specifications.
  • Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
  • Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.
  • Prepared shift summary reports for Manager and communicated regularly on goals and progress.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows

Café Supervisor

Wink Café (Mitchel Eye Center)
Calgary, AB
01.2021 - Current
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Made and served over 300 café beverages per day with speed, quality and consistency.
  • Cleaned counters, machines, utensils and seating areas daily.
  • Served individually made coffee drinks to over 300 customers daily.
  • Created original artwork for specials board display daily.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Received and processed stock into inventory management system.
  • Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Served customers in a friendly, efficient manner following outlined steps of service.
  • Actively listened to customers' requests, confirming full understanding before addressing concerns

Cocktail-Bar Manager

KatogiTapas Restaurant (Summer Season Job) 2 Seasons
Ios-Cyclades, GR
05.2019 - 10.2020
  • Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
  • Capitalized on opportunities to advance operations and mixology knowledge, enhancing customer service with refined and current expertise.
  • Implemented quality control initiatives while creating house-made cocktails, juice and preparations to reduce downtime and increase revenue.
  • Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
  • Took customer orders and capitalized on opportunities to sell special beverage and food options.
  • Assisted servers with specialty drinks orders by preparing on-demand items without delay.
  • Poured and prepared mixed drinks for over 100 customers daily.

Breakfast Hostess

Hide out (5* Spa Hotel)-(Summer season Job) 2 Seasons
Ios-Cyclades, GR
05.2019 - 09.2020
  • Stocked clean plates, glasses and utensils to foster sanitary environment and reduce risk.
  • Greeted guests and seated promptly, providing special accommodation for handicapped diners and small children.
  • Prepared selection of coffees, fresh juices and other beverages for guest enjoyment.
  • Cooked and served made-to-order omelets, french toast and pancakes.
  • Resolved guest concerns quickly regarding food selection, beverage availability and freshness.
  • Arranged assortment of pastries, oatmeal and cereals to satisfy diverse appetites and optimize guest experience.
  • Addressed special allergen-free food requests and worked to improve guest experience.
  • Supported needs of 10 - person wait staff who attended to specific needs of countless customers daily for breakfast restaurant with social relevancy and intentionality

Coffee Barista- Cashier

Coffee island
Patras, GR
12.2016 - 04.2019
  • Used cash registers and POS systems to request and record customer orders and compute bills
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Cross-sold pastries and sandwiches with coffee orders, boosting customer purchases.
  • Brewed and served coffee, tea and other non-alcoholic drinks according to company standards.
  • Maintained cleanliness and sanitation of customer-facing work area and dining room space to meet governmental and organizational safety and health guidelines.
  • Learned every menu preparation and numerous off-label drinks to meet all customer needs.

Coffee Barista- Cashier

Coffee Brands
Patras , GR
12.2014 - 09.2016
  • Maintained cleanliness and sanitation of customer-facing work area and dining room space to meet governmental and organizational safety and health guidelines.
  • Brewed and served coffee, tea and other non-alcoholic drinks according to company standards.
  • Cross-sold pastries and sandwiches with coffee orders, boosting customer purchases.
  • Maintained supply levels in counter and customer areas to meet typical demands.
  • Kept product inventory stocked during times of customer congestion and high demand.
  • Answered questions about store policies and addressed customer concerns.
  • Restocked and organized merchandise in front lanes.
  • Helped customers complete purchases, locate items and join reward programs.
  • Maintained cleanliness and sanitation of customer-facing work area and dining room space to meet governmental and organizational safety and health guidelines
  • Brewed and served coffee, tea and other non-alcoholic drinks according to company standards

Barista- Bartender

Living Room Restaurant
Nafpaktos, GR
11.2012 - 10.2014
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
  • Developed new signature cocktails to support bar marketing brand and increase profits.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Set up bar for operation, obtained cash bank and stocked service bar.
  • Managed cash and bar revenue during special promotions or sporting events.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Set up glassware, liquor and other necessary supplies for special events.
  • Decreased waste, following strict recipes and drink measurement protocol.
  • Consulted with managers to organize special events and promotions.

Coffee Barista

La Gondola
Nafpaktos, GR
06.2008 - 09.2012
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Maintained supply levels in counter and customer areas to meet typical demands.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Created original artwork for specials board display daily.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Complied with standards for merchandising, stocking and storing product.

Education

Physiotherapy Assistant - Laboratory Worker -

Private Vocational Training Institute
Patras- Western Greece GR
07.2014

High School Diploma -

Technical High School
Nafpaktos-West Greece GR
09.2008

Skills

  • Staff management
  • Food orders
  • Foodservice
  • Marketing
  • Hiring and training
  • Cost controls
  • Bar terminology
  • Dining area maintenance
  • Skilled in use of Intro to Café
  • Supervisory training
  • Leadership

Websites

Competencies

Languages :

Greek : 5/5

English: 4/5

Certification

  • ProServe Liquor Staff Training (AGLC) Date of Competition: 2021/02/20
  • Training Certification of International Bartenders Association
  • Bartending skills (Level: 1)
  • Training Certification at Barista School by Coffee Campus, Coffee Island

Level: Advanced

  • Training Certification at Grindery School by Coffee Campus, Coffee Island

Level : Advanced

  • Training Certification Barista in the Training Center of Coffee Island
  • Training Certification in Specialty Coffee Association of Europe

- Introduction Skills

-Barista Skills

Level : Foundation

Timeline

Supervisor

Amato Gelato
04.2021 - Current

Café Supervisor

Wink Café (Mitchel Eye Center)
01.2021 - Current

Cocktail-Bar Manager

KatogiTapas Restaurant (Summer Season Job) 2 Seasons
05.2019 - 10.2020

Breakfast Hostess

Hide out (5* Spa Hotel)-(Summer season Job) 2 Seasons
05.2019 - 09.2020

Coffee Barista- Cashier

Coffee island
12.2016 - 04.2019

Coffee Barista- Cashier

Coffee Brands
12.2014 - 09.2016

Barista- Bartender

Living Room Restaurant
11.2012 - 10.2014

Coffee Barista

La Gondola
06.2008 - 09.2012

Physiotherapy Assistant - Laboratory Worker -

Private Vocational Training Institute

High School Diploma -

Technical High School

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Athina Fouseka