ATHINA ABRAHAM
Vancouver,Canada
Summary
Results-driven professional with over 10 years of experience in the retail and customer service industries. Proven track record of delivering excellent service, ensuring high customer and company satisfaction rates. Adept at multitasking, problem-solving, and maintaining a positive attitude in fast-paced environments. Seeking to leverage my skills in new, and challenging roles. I'm a responsible professional with great sales, service, and interpersonal skills. Committed to making a lasting impact on the people and professionals I come into contact with by assisting and guiding where I'm qualified to.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Sales Agent
1-800-GOT-JUNK?
Vancouver, Canada
02.2024 - Current
- Engaged customers on inbound sales calls, sharing product knowledge, and building rapport to drive sales conversions.
- Delivered exceptional customer service by greeting customers, answering questions, addressing inquiries promptly and leading with empathy and care.
- Demonstrated strong communication, interpersonal, and active listening skills to understand customer needs and close sales.
- Collaborated effectively with team members to achieve sales targets, and maintain a positive work environment.
Server
The Local
Vancouver, Canada
05.2023 - 08.2023
- Checked in with guests throughout meal service, replenishing drinks and catering to additional requests.
- Prepared and served food and beverages to customers.
- Greeted and accommodated guests, building positive experience from first interaction.
- Persuaded or influenced guest purchase by enticing with higher margin items and add-ons.
- Resolved complex technical problems in a timely fashion utilizing problem-solving skills.
Manager
Dutch Love
Vancouver, Canada
12.2021 - 03.2023
- Mentored and trained new employees on company policies and procedures.
- Prioritized, and delegated tasks and responsibility to departmental employees.
- Applied strong analytical and problem-solving skills to address operational issues.
- Coordinated with vendors to ensure the timely delivery of goods and services, illustrating adept managerial skills.
- Enforced work practices and procedures to reduce workplace safety and health hazards.
- Resolved conflicts between team members promptly, using sound judgment based on company policies.
COVID-19 Screener
St Paul's hospital
Vancouver, Canada
11.2020 - 10.2021
- Oversaw in-person and curbside patient processing and registration.
- Distributed COVID-19 educational material to visitors to increase awareness.
- Maintained up-to-date knowledge of COVID-19 testing and contact tracing protocols and procedures.
- Completed Covid-19 questionnaires for all people entering establishment.
Education
High school diploma or GED -
Charles Best Secondary
Coquitlam, BC06.2014
Skills
- Analytical skills
- Customer engagement
- Conflict resolution
- Team collaboration
- Active listening
- Problem solving
- Client retention
- Customer assistance
- Building rapport
- Brand awareness
- Objection handling
- Interpersonal skills
- Leadership abilities
- Technical proficiency
- Communication skills
- Customer service expertise
- Organizational capabilities
Certification
Bronze Cross Medallion - Camp Elphinstone 2013
Timeline
Sales Agent
1-800-GOT-JUNK?
02.2024 - Current
Server
The Local
05.2023 - 08.2023
Manager
Dutch Love
12.2021 - 03.2023
COVID-19 Screener
St Paul's hospital
11.2020 - 10.2021
High school diploma or GED -
Charles Best Secondary