Athena Yaren Kocak
Victoria,BC
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Logistics or Billing position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
4
4
years of professional experience
Work History
Food Supervisor
Dairy Queen Grill & Chill
01.2022 - Current
- Resolved customer satisfaction issues with food service to maintain establishment loyalty.
- Managed regular cleaning and sanitation to keep kitchen free of debris or build-up and minimize infection risks.
- Controlled labor costs with good planning, scheduling and delegating abilities.
- Directed work of cooks, food handlers and dishwashers to maintain efficient operations.
- Kept costs under control by managing portions and minimizing food waste caused by overcooking.
- Addressed and resolved customer service issues to establish trust and increase satisfaction.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
Server
Dennys Restaurant
07.2021 - 12.2021
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Logistics Coordinator
Sultantur Logistics
04.2020 - 05.2021
- Tracked orders and notified customers of status or potential delays.
- Generated documentation and information required for customer shipments.
- Conducted investigations to resolve issues related to logistics and cargo movements.
- Prepared and documented shipment activities and cargo movements to enable tracking history and maintain accurate records.
- Monitored inbound and outbound freight operations to establish timely delivery of packages.
Billing Intern
Borusan Logistics
09.2019 - 02.2020
- Managed invoicing and payment processing operations.
- Verified accuracy of billing data and corrected discrepancies.
Education
BBA - Sales And Marketing
ILAC International Collage
Vancouver, BC03.2023
BBA - International Trade And Transportation Logistics Management
Cag University
Mersin, Turkey07.2019
Skills
- Hiring Standards
- Service Records
- Production Preparation
- Sales Leadership
- Safe Work Practices
- Customer Satisfaction
- Sales Planning
- Staff Supervision
- Food and Beverage Service
- Menu Design
- Document Generation
- Brand Loyalty
- Workload Delegation
- International Shipments
- Fleet Dispatching
- Inquiry Requests
- Office Supplies and Inventory
- Purchase Orders
- Time and Billing
Timeline
Food Supervisor
Dairy Queen Grill & Chill
01.2022 - Current
Server
Dennys Restaurant
07.2021 - 12.2021
Logistics Coordinator
Sultantur Logistics
04.2020 - 05.2021
Billing Intern
Borusan Logistics
09.2019 - 02.2020
BBA - Sales And Marketing
ILAC International Collage
BBA - International Trade And Transportation Logistics Management
Cag University
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