Athena Durani Soto Ramirez
Hayward
Summary
Reliable shift leader with long-term experience in managing and completing tasks, delegating duties to employees, and can provide forward-thinking strategies which focus on maintaining a good work environment and coordination with co-workers.
Will meet business demands and possesses great work ethic during day-to-day operations.
Overview
6
6
years of professional experience
Work History
Shift Lead Supervisor
Walgreens
11.2022 - Current
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Prepared registers for closing shift and assigned team member positions while maintaining high level of guest service.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Utilized checklists to stay organized and completed management duties before closing.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Food and Beverage Cashier
Wingstop
03.2022 - 08.2022
- Operated and sanitized kitchen and food preparation equipment.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Gained strong leadership skills by managing projects from start to finish.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Processed refunds and exchanges in accordance with company policy.
- Replaced CO2 tanks and soda syrups when depleted.
Cashier
McDonald's
05.2019 - 10.2021
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Learned duties for various positions and provided backup at key times.
- Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
- Understood restaurant menu, limited-time offers and promotions to answer guest questions.
Education
Associate of Arts - Economics
Chabot College
Hayward, CA05-2026
High School Diploma -
Hayward High School
Hayward, CA06-2023
Skills
- Employee training
- Workplace safety
- Policy enforcement
- Customer service management
- Assigning work
- Shift checklists
- Problem-solving
- Cash handling
- Team leadership
- Inventory counts
- Shift paperwork completion
Languages
English
Native or Bilingual
Spanish
Limited Working
Dari/Farsi
Native or Bilingual
Timeline
Shift Lead Supervisor
Walgreens
11.2022 - Current
Food and Beverage Cashier
Wingstop
03.2022 - 08.2022
Cashier
McDonald's
05.2019 - 10.2021
Associate of Arts - Economics
Chabot College
High School Diploma -
Hayward High School
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