Athena Romero
Khashan Law Firm
Laguna Niguel
7
years of professional experience
Digital Marketing specialist supporting campaign planning, client communication, and daily administrative coordination. Manages market research, promotional presentations, email outreach, and workflow documentation to keep marketing projects organized and consistent. Uses insights from past campaigns to refine messaging and improve execution across new initiatives.
Work History
Independent Contractor — Digital Marketing
5 Years 6 Months- Undertaking daily administrative tasks to ensure the functionality and coordination of the center's activities.
- Supporting marketing executives in organizing various projects.
- Conducting market research and analyzing consumer rating reports/ questionnaires.
- Prepare and deliver promotional presentations.
- Communicate directly with clients and encourage trusting relationships
- Work with the sales team to create marketing campaigns
- Prepare and send emails to customers
- Codifying marketing workflows to increase efficiency
- Using insights from past campaigns to optimize new ones
Intern
1 Year 1 Month- Conducted legal research to support case preparation and documentation.
- Assisted in drafting client correspondence and legal documents for ongoing cases.
- Organized case files and maintained accurate records for easy retrieval.
- Reviewed and summarized legal briefs to enhance understanding of case details.
- Provided administrative support, including scheduling appointments and managing calendars.
- Maintained confidentiality of sensitive information while handling client interactions.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
Customer Service / Collections Agent
1 Year 4 Months- Discussing debts with customers and creating a payment plan that allows them to pay what they owe
- Collecting payments via credit card or direct debit by phone
- Negotiating settlements to accept a percentage of the debt
- Logging every contact attempt and the outcome of the contact
- Removing settled debts and deceased individuals from records
- Updating credit files when debts are satisfied Beginning legal proceedings.
Marketing assistant
1 Year 5 Months- Undertaking daily administrative tasks to ensure the functionality and coordination of the center's activities.
- Supporting marketing executives in organizing various projects.
- Conducting market research and analyzing consumer rating reports/ questionnaires.
- Prepare and deliver promotional presentations.
- Communicate directly with clients and encourage trusting relationships
General Manager
1 Year 10 Months- Make cold calls to generate leads from a provided spreadsheet.
- Prepare customer spreadsheets and keep online records
- Coordinate meetings and communications for the marketing department.
- Plan, prepare and deliver presentations on behalf of the marketing team.
- Ensure proper service is encoded into our system so that clients can get billed correctly.
- Respond to customers via our apps (Skipio, Twilio, Spot SMS, BeCreative, Etc.)
- Filtering Emails / Managing Spam
- Collecting and verifying timesheets.
- Processing new employees, promotions, and terminations.
- Issuing and delivering paychecks to employees.
- Resolve customer complaints/concerns
General Manager
6 Months- Answer emails and phone calls from customers.
- Make cold calls to generate leads from a provided spreadsheet.
- Ensure proper service is encoded into our system so that clients can get billed correctly.
- Respond to customers via our apps
- Filtering Emails / Managing Spam
- Collecting and verifying timesheets.
- Processing new employees, promotions, and terminations.
- Issuing payroll to employees of all sites Used specialized accounting software to debit, credit and total accounts on computer spreadsheets and databases.
- Prepared special reports by collecting, analyzing and summarizing information from various sources.
Education
Associate of Science - Administration of Justice
GED
J.D. - Law
Skills
Customer service
Project planning
Team supervision
Payroll processing
Bookkeeping
Digital marketing
Marketing coordination
Relationship management
Contract administration
Scheduling coordination
Lead generation
Email marketing
Timeline
Intern
Khashan Law Firm
2025.04 - 2026.05Read More
Customer Service / Collections Agent
Inland Industrial Tools & Supply
2023.01 - 2024.05Read More
Independent Contractor — Digital Marketing
2021.02 - CurrentRead More
Marketing assistant
Mathnasium
2021.02 - 2022.07Read More
General Manager
Ladera Ranch Dry Cleaning, Mission Viejo, CA
2020.09 - 2022.07Read More
General Manager
Sam's Dry Cleaners
2019.09 - 2020.03Read More
Centennial High School
GED
Read More
Riverside City College
Associate of Science from Administration of Justice
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Northwestern California University School of Law
J.D. from Law
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