Athena Jon
Burnaby,Canada
Summary
Dynamic and attentive Personal Banker specializes in retail banking, customer service, and clerical support. Driven to help clients make responsible and financially beneficial decisions. Knowledgeable of branch operations and financial products to best support the company and customers.
Overview
4
4
years of professional experience
Work History
Personal Banker
HSBC Canada
07.2023 - Current
- Improved customer satisfaction by providing personalized banking solutions and exceptional service.
- Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
- Enhanced client retention with proactive follow-ups and timely resolution of account issues.
- Streamlined daily operations, ensuring accurate transaction processing and efficient customer service delivery.
Contact Center Representative
TD Bank
02.2023 - 04.2023
- Improved customer satisfaction by efficiently addressing and resolving issues in a timely manner.
- Enhanced team productivity through effective collaboration and communication with colleagues.
- Provided exceptional customer service by actively listening to inquiries and offering personalized solutions.
- Navigated multiple software applications simultaneously, ensuring accuracy and efficiency in handling customer inquiries.
Senior Salesperson+Visual Merchandising Associate
UNIQLO HK
11.2019 - 12.2021
- Enhanced store aesthetics by designing and implementing visually appealing displays.
- Increased sales through strategic product placement and arrangement in high-traffic areas.
- Collaborated with store management to develop seasonal merchandising plans for optimal sales performance.
- Used Adobe Photoshop and Adobe Indesign to complete weekly merchandising instruction, including store window set up and mannequin outfits.
Education
Bachelor of Arts - English For International Corporate Communication
University of Central Lancashire
Hong Kong08.2019
Associate of Arts - Media, Cultural, And Creative Studies
HKUSPACE Community College
Hong Kong08.2017
Skills
- Editing and proofreading
- Time Management
- Problem-Solving
- Attention to Detail
- Excellent Communication
- Adobe Photoshop proficiency
- Adobe Premiere Pro proficiency
- Adobe InDesign experience
- Microsoft Office
- 50 WPM
Languages
English
Native or Bilingual
Chinese (Cantonese)
Native or Bilingual
Chinese (Mandarin)
Full Professional
Timeline
Personal Banker
HSBC Canada
07.2023 - Current
Contact Center Representative
TD Bank
02.2023 - 04.2023
Senior Salesperson+Visual Merchandising Associate
UNIQLO HK
11.2019 - 12.2021
Bachelor of Arts - English For International Corporate Communication
University of Central Lancashire
Associate of Arts - Media, Cultural, And Creative Studies
HKUSPACE Community College
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