Athena Jafari
Toronto,Ontario
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
6
6
years of professional experience
Work History
Law Clerk
Nemati Immigration & Legal Services
05.2024 - 05.2025
- Organized legal documents in company filing systems and databases.
- Responded to client calls and inquiries to deliver applicable information.
- Participated in client meetings to take notes regarding potential cases or matters under discussion.
- Knowledgeable dealing with pleadings, affidavits, motions and exhibit preparation.
- Facilitated communication between attorneys, clients, and court personnel.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Edited pleadings submitted by attorneys prior to filing them in court.
Restaurant Hostess
Aroma Restuarant
01.2019 - 04.2022
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
- Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
Receptionist
Medical Clinic
06.2021 - 10.2021
- Transmitted information or documents to customers through email, mailings or facsimile machine.
- Scheduled and confirmed appointments.
- Performed data entry tasks into various computer systems accurately and promptly.
- Greeted customers, answered general questions and directed to appropriate locations.
- Scheduled appointments for clients, customers, and other visitors.
- Utilized office equipment such as printers, copiers, and fax machines, ensuring they were in good working order.
Sales Assistant
Rice Milling Factory
11.2019 - 02.2021
- Answered store and merchandise questions and led customers to wanted items.
- Assisted customers in locating products, providing detailed information and recommendations.
- Informed customers about current promotions and discounts.
- Answered incoming telephone calls to provide store, products and services information.
- Analyzed customer feedback data to identify areas of improvement within store's services.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Identified needs of customers promptly and efficiently.
Education
Post Graduation - Science
Yekan
01-2018
Skills
- Attention to detail
- Guest services
- Time management
- Calm under pressure
- Problem-solving
- Good Telephone Etiquette
- FLUENT IN ENGLISH
- Customer service
- Multitasking
- Friendly, positive attitude
- Cash handling
- Front desk operations
- Client consultations
- Reception oversight
- Guest services management
- Hospitality
- Reservations management
- Telephone etiquette
- Dining reservations
Languages
English
Full Professional
Timeline
Law Clerk
Nemati Immigration & Legal Services
05.2024 - 05.2025
Receptionist
Medical Clinic
06.2021 - 10.2021
Sales Assistant
Rice Milling Factory
11.2019 - 02.2021
Restaurant Hostess
Aroma Restuarant
01.2019 - 04.2022
Post Graduation - Science
Yekan
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