Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
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Athena Garcia

Bruderheim,AB

Summary

Dynamic Supervisor with proven success at Tim Hortons, enhancing team productivity through effective operations management and staff development. Skilled in training and mentoring, I foster a collaborative environment that boosts customer satisfaction and resolves conflicts efficiently. Committed to excellence, I implement innovative solutions that streamline workflows and elevate service quality.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Supervisor

Tim Hortons
10.2021 - Current
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
  • Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
  • Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
  • Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
  • Led successful project completions under tight deadlines, coordinating effectively across multiple teams.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.

Childcare Teacher

Westview Day Care and School Age Care
03.2022 - 11.2024
  • Sanitized toys and play equipment each day to maintain safety and cleanliness.
  • Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
  • Developed strong relationships with students and their families, fostering mutual trust and respect that contributed to overall student success.
  • Engaged with children on individual basis to build positive relationships and promote learning.
  • Instructed children in health and personal habits, such as eating, resting, and toileting.
  • Increased student participation by implementing creative and interactive learning activities.
  • Enhanced parent-teacher communication through regular progress updates and conferences, strengthening support networks for students.
  • Organized small groups of children while transitioning to and from outdoor play.
  • Implemented hands-on learning experiences to reinforce key concepts and improve retention rates among students.
  • Consulted with parents to build and maintain positive support networks and support continuing education strategies.
  • Intervened in disruptive behavior, using positive reinforcement strategies to redirect and calm children.
  • Monitored classroom to verify safe and secure environment.

Education

BS In Hotel, Restaurant And Tourism Management - Hospitality

Visayas State University
Baybay City, Leyte, Philippines
2021

Skills

  • Goal oriented
  • Staff management
  • Customer service
  • Attention to detail
  • Decision-making
  • Staff development
  • Operations management
  • Waste reduction
  • Verbal and written communication
  • Teamwork and collaboration
  • Multitasking Abilities
  • Adaptability and flexibility

Languages

English
Native or Bilingual
Tagalog
Native or Bilingual

Certification

  • Basic First Aid- Level C CPR
  • Food Handler Certified

Timeline

Childcare Teacher

Westview Day Care and School Age Care
03.2022 - 11.2024

Supervisor

Tim Hortons
10.2021 - Current

BS In Hotel, Restaurant And Tourism Management - Hospitality

Visayas State University

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Athena Garcia