Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Athena Caparell

San Diego

Summary

Detail-oriented Sales Counter Manager with expertise in time management and multi-tasking. Known for fostering teamwork and maintaining high standards of customer service. Ready to leverage skills to enhance store operations and customer engagement.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Sales Associate

Nordstrom
La Jolla, CA
11.2022 - 01.2026
  • Engaged customers to understand needs and provide accurate product recommendations.
  • Managed inventory levels, ensuring accurate stock availability for sales floor.
  • Collaborated with team members to create store events
  • Trained new associates on sales techniques and customer service best practices.
  • Resolved customer inquiries and complaints to enhance overall shopping experience.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.

Sales Counter Manager: Maison Francis Kurkdjian

Nordstrom
La Jolla, CA
07.2024 - 08.2025
  • Trained and mentored team members on product application techniques and sales strategies.
  • Executed promotional events, collaborating with vendors to create unique customer experiences.
  • Maintained cleanliness and organization of counter area, adhering to company standards at all times.
  • Developed strong relationships with clients, resulting in repeat business and referrals.
  • Prepared daily reports on sales, inventory levels, and other key performance indicators for management review.
  • Implemented effective calendar for product line on monthly basis and managed all promotions.

Education

Certificate - Advanced Esthetician

Bellus Academy
Poway, CA
05.2022

High School Diploma -

Mater Dei Catholic High School
Chula Vista, CA
05.2021

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Multi-tasking strength
  • Problem-solving
  • Money handling
  • Flexible schedule
  • Professional demeanor

Certification

  • [Crystal and Diamond tip Microdermabrasions] Training - [ completed 04-2022]
  • [Chemical Peels] Training - [completed 04-2022]
  • [Oncology Esthetics] Training - [completed 04-2022]
  • [OTB CBD Spa&Wellness] Training - [completed 04-2022]
  • [Advanced Esthetics 900 hours] Training - [2021-2022]

https://1drv.ms/w/s!Aiwj1H5aknJBgQ_dY2Tm6Xg21Kid

Timeline

Sales Counter Manager: Maison Francis Kurkdjian

Nordstrom
07.2024 - 08.2025

Sales Associate

Nordstrom
11.2022 - 01.2026

Certificate - Advanced Esthetician

Bellus Academy

High School Diploma -

Mater Dei Catholic High School
Athena Caparell