Summary
Overview
Work History
Education
Timeline
Generic

Athena Bates

Markham,Canada

Summary

Seasoned professional with over a decade of experience in retail management and a successful track record as a self-employed digital content creator. Proven expertise in leading teams, optimizing operations, and exceeding business goals. Skilled in office administration tasks such as scheduling, data management, and document organization. Proficient in communication, problem-solving, and multitasking. Excited to leverage diverse experience and strong administrative skills to contribute effectively to the dynamic environment of the York Regional Police.

Overview

10
10
years of professional experience

Work History

Digital Content Creator

Self-employed
01.2021 - Current
  • Organization and Time Management: Successfully managed multiple projects simultaneously, demonstrating strong organizational skills and the ability to prioritize tasks effectively.
  • Communication Skills: Developed clear and concise communication strategies to engage with clients and collaborators, ensuring smooth coordination and timely completion of projects.
  • Attention to Detail: Maintained meticulous attention to detail in content creation, editing, and proofreading, ensuring accuracy and quality in all deliverables.
  • Problem-Solving Abilities: Demonstrated resourcefulness and adaptability in addressing challenges and finding creative solutions to meet project objectives and deadlines.
  • Technology Proficiency: Proficient in utilizing a variety of digital tools and software for content creation, including graphic design software, video editing platforms, and project management tools, which can be valuable for administrative tasks and digital document management.

Educator and Visual Merchandiser

LuluLemon
03.2019 - 10.2020
  • Managed and organized incoming calls, inquiries, and correspondence effectively, demonstrating strong communication and customer service skills.
  • Contributed to maintaining an organized and efficient workplace by assisting with inventory management, restocking, and merchandising activities.
  • Utilized product knowledge and interpersonal skills to provide informative and personalized assistance to clients, ensuring high-quality service delivery.
  • Fostered a positive and collaborative work environment by promoting and upholding company values, and enhancing team cohesion and morale.
  • Engaged with the community through outreach initiatives and promotion of available resources, reflecting a commitment to community relations and outreach efforts.

Counter Manager- Charlotte Tilbury

Nordstrom
09.2017 - 05.2019
  • Customer Relationship Management: Cultivated and maintained strong relationships with diverse clientele, demonstrating exceptional interpersonal skills and a customer-centric approach.
  • Office Administration: Handled various administrative tasks including scheduling, document organization, and other office management duties, showcasing strong organizational and multitasking abilities.
  • Event Coordination: Efficiently coordinated and executed various events and promotions, demonstrating strong organizational abilities and attention to detail.
  • Vendor Management: Managed relationships with vendors and suppliers, ensuring timely delivery of goods and services, which translates to effective procurement and supply chain management skills.
  • Communication and Reporting: Effectively communicated business insights and performance metrics to stakeholders, including line performance, inventory levels, and team morale, demonstrating strong communication and analytical skills.
  • Leadership and Teamwork: Led and motivated a team to achieve sales targets and maintain top performance in the region, fostering a collaborative and supportive work environment.


Assistant Counter Manager- MAC Cosmetics

Nordstrom
09.2016 - 07.2018
  • Demonstrated exceptional leadership as Assistant Manager at MAC Cosmetics by consistently meeting and surpassing personal sales targets while fostering a collaborative team environment
  • Provided hands-on coaching to beauty advisors, elevating their selling skills, product expertise, and creativity through interactive demonstrations
  • Managed daily operations with meticulous attention to detail, including inventory management, merchandising, pricing strategies, product transfers, and maintaining impeccable cleanliness standards
  • Delivered unparalleled customer service, ensuring every interaction met the brand's high standards of excellence.

Deputy Brand Manager- Topshop Topman

Hudson's Bay Company
07.2014 - 08.2016
  • Orchestrated remarkable sales performance and K.P.I
  • Achievements through dynamic leadership, empowering and energizing the team to surpass sales targets
  • Cultivated talent within the team by orchestrating weekly meetings with key holders, fostering a culture of open dialogue to enhance performance and foster personal growth
  • Conducted comprehensive commercial walks to assess risks and identify opportunities, implementing strategic initiatives to optimize departmental performance and drive sales growth
  • Excelled in analyzing weekly reports, offering keen insights into product blends, sales mix, and departmental strategies, and devising actionable plans to enhance performance and yield improved results
  • Demonstrated expertise in training, developing, coaching, and mentoring new hires, fostering a culture of excellence, and maintaining a high-performance workforce.

Education

Fashion Business -

George Brown College
Toronto, Ontario
01.2009

Timeline

Digital Content Creator

Self-employed
01.2021 - Current

Educator and Visual Merchandiser

LuluLemon
03.2019 - 10.2020

Counter Manager- Charlotte Tilbury

Nordstrom
09.2017 - 05.2019

Assistant Counter Manager- MAC Cosmetics

Nordstrom
09.2016 - 07.2018

Deputy Brand Manager- Topshop Topman

Hudson's Bay Company
07.2014 - 08.2016

Fashion Business -

George Brown College

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Athena Bates