Summary
Overview
Work History
Education
Skills
Timeline
Generic

Atheena Maestas-silva

Tracy

Summary

Dynamic and customer-focused Sales Associate with proven expertise at Carters Oshkosh, recognized for enhancing store appeal and driving repeat business. Skilled in cash handling and adept at problem-solving, I thrive in fast-paced environments, ensuring exceptional service and satisfaction while collaborating effectively with team members.

Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Overview

7
7
years of professional experience

Work History

Sales Associate

Carters Oshkosh
08.2024 - 03.2025
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Answered customer questions about sizing, accessories, and merchandise care.

Sales Associate

Spirit Halloween Store
08.2024 - 11.2024
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.

Attractions Attendant

Great Wolf Lodge
06.2023 - 05.2024
  • Delivered outstanding customer service by addressing guest concerns promptly and professionally..
  • Enhanced participant safety by conducting thorough equipment inspections and maintenance routines.
  • Achieved high levels of guest satisfaction by actively monitoring comfort levels throughout the experience, intervening when necessary to provide additional support or instruction.
  • Monitored crowd levels at attractions, adjusting ride capacity when necessary to optimize efficiency.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Managed emergency situations calmly and effectively, prioritizing participant safety at all times.

Server/hostess

Brookdale Assisted Living
10.2021 - 05.2022
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Budtender

Grizzlypeak
08.2018 - 12.2018
  • Restocked supplies and arranged displays.
  • Weighed, prepared and packaged different types of products.
  • Managed inventory efficiently, ensuring accurate stock levels and timely reordering of popular products to prevent shortages.
  • Contributed to team success by sharing product knowledge and expertise with fellow budtenders during training sessions.
  • Read industry publications to maintain knowledge on current and future bud trends.

Education

High School Diploma -

Merril F West High
Tracy, CA
05-2018

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Cash handling
  • Flexible schedule
  • POS system operation
  • Friendly and outgoing
  • Merchandising

Timeline

Sales Associate

Carters Oshkosh
08.2024 - 03.2025

Sales Associate

Spirit Halloween Store
08.2024 - 11.2024

Attractions Attendant

Great Wolf Lodge
06.2023 - 05.2024

Server/hostess

Brookdale Assisted Living
10.2021 - 05.2022

Budtender

Grizzlypeak
08.2018 - 12.2018

High School Diploma -

Merril F West High

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Atheena Maestas-silva