Atharva Mohandas
Summary
Dependable and adaptable Food & Beverage associate successful providing fast, high-quality customer service to guests in restaurant settings.
Overview
2
2
years of professional experience
Work History
Host
Hyatt Regency Calgary
06.2022 - 09.2022
- Established positive tone for dining experience as initial point of contact with guests
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Provided patrons with estimated waiting times during peak service hours.
- Resolved guest complaints to maintain customer satisfaction
Server/Bartender
Hyatt Regency Calgary
09.2022 - 04.2024
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system(Micros) to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained a clean and organized dining area to uphold restaurant hygiene standards.
- Bussed and reset tables to keep dining room and work areas clean.
- Answered customers' questions, recommended items, and recorded order information.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Kept bar presentable and well-stocked to meet customer needs.
- Obtained cash bank and stocked service bar to prepare for operation.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Verified drinking age requirements of customers by carefully reviewing photo identification
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Mixed unique and interesting cocktails for customers, including bar specials.
Bartender
Earls Kitchen + Bar
Calgary, AB
09.2023 - 02.2024
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Followed strict recipes and drink measurements to minimize product used.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
Education
Bachelor of Science - Engineering
University of Calgary
05.2027
Skills
- Natural Leadership
- Communication
- Table Preparation
- Warm and Friendly
- Customer Service and Rapport
- Anticipating Guest Needs
- Punctuality
- Cool Under Pressure
- Adaptable and Flexible
Timeline
Bartender
Earls Kitchen + Bar
09.2023 - 02.2024
Server/Bartender
Hyatt Regency Calgary
09.2022 - 04.2024
Host
Hyatt Regency Calgary
06.2022 - 09.2022
Bachelor of Science - Engineering
University of Calgary