Atharva Khatu

• Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
• Handled escalated customer issues with diplomacy, ensuring satisfactory resolution while preserving long-term client relationships.
• Trained employees in essential job functions.
• Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
• Improved customer satisfaction by promptly addressing and resolving guest concerns and complaints.
• Supervised and coordinated team to provide guidance and support and maximize performance.
• Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
• Initiated plans to improve customer relations, quality standards, and service efficiency.
• Coordinated with suppliers and vendors to determine availability of required materials.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

• Built relationships with customers to encourage repeat business.
• Solved customer challenges by offering relevant products and services.
• Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
• Assessed customer needs and utilized suggestive selling techniques to drive sales.
• Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
• Rotated stock and restocked shelves to maintain product availability and store appearance.
• Prepared merchandise for sales floor by pricing or tagging.
• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Educated clients on current promotional offerings and products using persuasive selling tactics.
• Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
• Managed returns, exchanges and refunds in accordance with store policy.

• Greeted customers and helped with product questions, selections, and purchases.
• Helped customers complete purchases, locate items, and join reward programs.
• Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
• Increased sales revenue through effective product recommendations tailored to individual customers.
• Collaborated with team members to meet and exceed monthly sales targets consistently.
• Participated in periodic inventory counts to maintain accurate stock levels.
• Engaged with customers on sales floor, offering assistance and improving shopping experience.
• Managed cash register, ensuring accurate transactions and safeguarding against losses.

· Open, Close and Renew Vehicle and Storage Rental Agreements, by verifying customer rental parameters for ensuring understanding of rates and service charges.

· Answer incoming calls, deal with email enquiries, make quotations and reservations.

· Identify opportunities to upsell our product line. Use each customer contact as an opportunity to get referrals.

· General office management such as ordering stationery, consumables and cash deposit to bank.

• Worked in team environment to maintain high levels of productivity.
• Contributed to a positive work environment by maintaining a professional attitude and demonstrating respect for all individuals involved in the project.
• Took and followed detailed directions from others.
• Demonstrated adaptability by quickly adjusting to changing circumstances or unforeseen challenges during volunteer events.
• Completed research, compiled data, and assisted in timely reporting.
• Helped clients navigate social services system and access needed resources.
• Created educational materials to convey important information to service recipients.
• Maintained internal database of service workers, participants, activities and other relevant details.

• Improved internship experience by efficiently managing assigned tasks and meeting deadlines.
• Gained practical experience in various aspects of the field, applying academic knowledge to real-world situations.
• Developed professional skills through hands-on experiences, including time management and effective communication.
• Sorted, organized, and maintained files.
• Delivered high-quality work consistently, demonstrating strong work ethic and dedication to the internship program.
• Received positive feedback from supervisors, reflecting a strong commitment to personal growth and development throughout the internship program.
• Participated in workshops and presentations related to projects to gain knowledge.
• Sorted and organized files, spreadsheets, and reports.
• Collected, arranged, and input information into database system.
• Maintained database systems to track and analyze operational data.
• Generated reports detailing findings and recommendations.