Athanasia (Nancy) Zentefis

75 hrs Basic Care Clinical Practice Father Dowd Residence

75hrs Specific Care Clinical Practice Maimonides Geriatric Center

120hrs Geronto-Geriatrics care clinical stage Maimonides Geriatric Center

120hrs Medical care clinical Practice Maimonides Geriatric Center

30hrs Mothers and newborn care clinical practice

30hrs Children and adolescent care clinical practice

75 hrs care of clients with mental health problems clinical practice

90 hrs surgical clinical Practice Glen Royal Victoria Hospital Montreal (C8)

120 hrs Physical rehabilitation Clinical Practice Richardson Hospital,

105 hrs Care of diverse clientele Clinical Practice Father Dowd Residence

• Meeting with clients and providing and elevated customer experience to generate loyal clientele

• Investigating and resolving customer inquiries and complaints in a timely and enthusiastic manner

• Ensuring superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot

• Recipient of multiple positive reviews acknowledging dedication to excellent customer service

• Building long-term relationships

• Appraised property values and assessed buyer income to determine feasibility of offer success.
• Evaluated properties for potential salability and pricing.

• Investigating and resolving customer inquiries and complaints in a timely and enthusiastic manner

• Reduced call resolution time through efficient problem-solving and communication skills.

• Ensuring superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot

• Recipient of multiple positive reviews acknowledging dedication to excellent customer service

• Achieved high-quality service by adhering to company policies and procedures during each interaction.

• Assisted passengers with check-in processes, ensuring a smooth and efficient experience.
• Resolved customer complaints and concerns professionally, resulting in increased customer loyalty.
• Ensured passenger safety by strictly adhering to all airport security protocols and procedures.
• Ensure the validity of documents

• Providing top quality trilingual customer service

Working with computerized POS systems

• Training new employees

• Working under pressure, multitasked while remaining diligent and efficient in in customer care

• Providing a pleasant customer experience under any circumstance

• Working in a team environment for smooth and efficient operations of the restaurant

• Generate sales by upselling quality dishes and wines

• Answered on average 25 calls per day for purposes of addressing customer inquiries, solving problems and providing new product

information

• Worked in a team environment in order to remain highly productive and efficient during peak hours

• Earned management trust by serving as a key holder, responsibly opening and closing the store

• Contacted customers to follow up on purchases, suggest new merchandise and inform them about promotions and upcoming events.

• Organized store merchandise racks by size, style and color to promote a visually appealing environment.

• Routinely answered customer questions regarding merchandise and pricing.

• Designed displays to make the store experience interactive, engaging and reassuring.

• Performed various facial treatments for optimal skin health, including microdermabrasion, chemical peels, and LED therapy.
• Educated clients on proper skincare routine maintenance and guided them in selecting appropriate home care products.