Atefeh Moheb
Toronto,ON
Summary
Adept in customer service and sales, I leveraged product knowledge and problem-solving skills at Mississauga Honda to enhance customer satisfaction and achieve sales targets. Skilled in team collaboration and organizational skills, I consistently outperformed goals, contributing to a 20% increase in customer retention. My approach is proactive, focusing on impactful results and customer-centric solutions.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Product Advisor
Mississauga Honda
Mississauga
10.2023 - Current
- Greeted customers on lot and in showroom to answer questions about brand and available inventory.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Completed registration paperwork and sales documentation.
- Reviewed vehicles before final delivery to validate for completed tasks such as installed add-ons and damage corrections.
- Met customers on lot and in showroom to discuss available vehicles and options.
- Developed successful sales strategies to maximize customer satisfaction and profit.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Listened to customer needs and desires to identify and recommend optimal products.
- Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
Client Care
Cosmetic clinic
09.2023 - 10.2024
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Promoted available products and services to customers during service, account management and order calls.
- Assisted clients in navigating through various products, services and applications offered by the company.
- Collaborated with marketing team on campaigns targeting existing customers.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
Sales Associate
Rogers Fairview
Toronto, Ontario
08.2021 - 09.2023
- Assisted in visual merchandising, creating appealing displays that capture customer interest.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Answered store and merchandise questions and led customers to wanted items.
- Helped customers find specific products, answered questions, and offered product advice.
- Tracked sales performance metrics to identify trends in market place.
- Provided accurate information about products, prices and services.
- Demonstrated product features and benefits for customers' needs.
- Assessed customer needs to provide assistance and information on product features.
Hostess / SUPERVISOR
DGS events Company
02.2019 - 01.2020
- Worked closely with team members to promote services to achieve team targets
- Followed instructions from supervisors to complete assigned tasks within timelines
- Kept all work areas organized and clean in order to provide a comfortable environment for customers
Cashier / CUSTOMER SERVICE
Marshalls
06.2012 - 01.2019
- Greeted customers promptly and responded to questions.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Helped with purchases and signed customers up for rewards program.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
Education
Hearing Instrument Specialist -
George Brown College
04.2020
Skills
- Customer Service
- Sales
- Product Knowledge
- Problem Solving
- Attention to Detail
- Cash Handling
- Time Management
- Team Collaboration
- Organizational Skills
- Patient Care
- Hearing Aid Fitting
- Instructional Skills
Certification
OMVIC CERTIFIED, Authorized to legally engage in the sale of motor vehicles in Ontario
References
Available on request
Languages
English
Professional
Persian
Professional
Timeline
Product Advisor
Mississauga Honda
10.2023 - Current
Client Care
Cosmetic clinic
09.2023 - 10.2024
Sales Associate
Rogers Fairview
08.2021 - 09.2023
Hostess / SUPERVISOR
DGS events Company
02.2019 - 01.2020
Cashier / CUSTOMER SERVICE
Marshalls
06.2012 - 01.2019
Hearing Instrument Specialist -
George Brown College
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