Atefeh Jamal Pour
Vancouver,British Columbia
Summary
Experienced in invoice preparation, payment processing, and diligent pursuit of overdue balances. Adept at accurately coding diverse bills for meticulous recordkeeping. A reliable, team-oriented, and performance-driven Accounts Receivable Specialist with approximately 3 years of expertise in handling all aspects of accounts receivable in high-volume settings. Proficient in payment tracking, resolution of billing issues, and the preparation of account statements. Acknowledged as a dedicated professional committed to achieving team targets and improving overall bottom-line performance.
Overview
9
9
years of professional experience
1
1
Certification
1
1
year of post-secondary education
Work History
Bakery Clerk
Loblaws
Vancouver
12.2023 - Current
Customer Service
Bentley
07.2023 - 12.2023
- Created performance scorecards to assess customer service excellence.
- Delivered exceptional customer service both remotely and during on-site visits.
- Assessed and ensured the achievement of customer service goals by evaluating standards, policies, and procedures.
- Resolved issues and provided customers with reliable, enthusiastic, and personalized customer service.
Accounts Receivable Specialist
AvaTech
02.2015 - 03.2019
- Processed cash and check deposits, maintaining accurate records.
- Identified and resolved billing discrepancies to ensure accuracy.
- Monitored accounts, actively pursuing fund collection and reducing overdue balances, enhancing efficiency and reducing errors.
- Managed end-to-end payment processes, tracking and posting customer payments promptly.
- Developed a cash application system, reducing errors and improving efficiency.
- Addressed client inquiries, Implemented a client-friendly communication approach, fostering positive relationships and resolving issues promptly.
- Pursued overdue accounts proactively, implementing strategies to reduce outstanding receivables by 25%.
- Prepared and presented monthly reports, offering insights for improvement.
- Ensured compliance with industry regulations and conducted regular audits for accuracy.
Education
MBA - Master of Business Administration
University Canada West
Vancouver, BC 07.2022 - 12.2023
Skills
- Payment Management
- Financial Software
- Committed to deadlines
- Time Management
- Microsoft Office
- Customer Service Support
- Cross-Functional Team Collaboration
- Regulatory Compliance
- De-Escalation Techniques
Languages
English
Professional Working
Persian
Native or Bilingual
Certification
Financial Accounting, Fall 2022
SQL, January 2023
Master Microsoft Excel, February 2023
DMI, Certified Digital Marketing Associate, February 2023
Social Media Simternship, June 2023
Timeline
Bakery Clerk
Loblaws
12.2023 - Current
Customer Service
Bentley
07.2023 - 12.2023
MBA - Master of Business Administration
University Canada West
07.2022 - 12.2023
Accounts Receivable Specialist
AvaTech
02.2015 - 03.2019
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