ATEEFA MOUSAVI

Interacting with automotive dealer partners, in writing and verbally, regarding discrepancies in document detail, calculations, loan term, and approvals.

Volunteer Experience: CIBC CEBA Refinance Support

• Assisted with the implementation of the Canada Emergency Business Account (CEBA) refinance program at CIBC.
• Provided support in processing applications, ensuring accuracy and compliance with program guidelines.

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Addressed customer account discrepancies and concerns.
• Provided primary customer support to internal and external customers.
• Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
• Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.

( One month contract )

• Answering phones from customers professionally and responding to customer inquiries and complaints
• Managing inbound and/or outbound calls
• Listening carefully to customers and be able to pick up on small details to provide accurate responses to customers
• Helping book vaccine appointments for customers/send QR code receipts
• Implemented and ensured compliance with all operating procedures, processes, and policies
• Coordinated routine communications with clients, staff, internal departments, contractors in an empathetic, efficient, and timely manner