Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Atebezi Nju Tamo

Bilingual Customer Service Specialist
Toronto,ON

Summary

Experienced Customer Service Representative fluent in English, Italian and French languages. Professional employee dedicated to providing excellent service to current and new customers. Comfortable working in fast-paced environment attending to customer service needs including incoming calls, out going calls, product questions, issue resolution and order processing.

Overview

14
14
years of professional experience
6
6
years of post-secondary education
4
4
Certifications

Work History

Emergency Assistance Associate (on Contract)

Allianz
Toronto, ON
08.2022 - 05.2023
  • Medical case opening and classification,
  • Use of Tele medical resources,
  • Documenting customers’ medical history,
  • Help locate near by Hospitals,
  • Filling of customers’ information and their insurance details,
  • Assist Customers to open Claim,
  • Gained extensive knowledge in data entry, analysis and reporting,
  • Resolved problems, improved operations and provided exceptional service,
  • Managed over 25 calls per day resolving all of Customers concern.

Bilingual Technical Support Specialist

Apple
Toronto, ON
03.2022 - 07.2022
  • Assisted customers in identifying issues and explained solutions to restore service and functionality of iPhone and iPad,
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues,
  • Identified and responded to customer requests and concerns through phone for both English and French-speaking customers,
  • Updated, maintained information in customer account and documented support interactions for future reference.
  • Initiated outbound calls to respond to inquiries and to follow-up with previous contacts, Arrange for replacements and shipments,
  • • Answered up to 25 calls per day in busy, fast-paced office for both English and French-speaking customers in busy fast-paced working environment.

Bilingual Customer Service Representative

Spin Master
Toronto, ON
04.2019 - 01.2022
  • Identified and responded to customer requests and concerns through email and phone for both English and Italian-speaking customers.
  • Communicated with management when customer issue was escalated and worked to find resolutions,
  • Answer calls and emails from partners (B2B) and give directives and answer products questions
  • Make translations from English to Italian and from Italian to English,
  • Retrieve and access information regarding customer cases from computer system,
  • Answered up to 30 calls per day in busy, fast-paced office for both English, French and Italian-speaking customers resolving customers concerns immediately and effectively,
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Handling personal information and Guaranteeing information.
  • I worked first from office and then from home,
  • Updated and maintained information in customer accounts.

Administrator

Club Savannah
Vicenza, Italy
05.2009 - 11.2018
  • Stay at reception to greet, give directives to customers, make reservations, handles daily security inventory checklist,
  • Listen to complaints from customers and their visitors,
  • Scheduled, supervise staff, Evaluated their performance and provided coaching to address inefficiencies,
  • Responded to Authority during periodic inspections,
  • Ensured accountability and ethics within the club,
  • Computerized office activities, maintained customer communications, and tracked records through delivery.
  • Troubleshot employee concerns and recommended corrective actions to resolve issues,
  • Evaluated operational practices and identified improvement opportunities to develop revisions for systems and procedures.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Negotiated for Purchases and obtained profitable contracts that kept the business going through the 2008 Financial crisis.

Secretary (voluntary Activity)

Lebialem Cultural And Development Association
Bologna, Italy
07.2015 - 07.2017
  • Is an association that brings together all the Elites from The Lebialem Division of Cameroon in The European Union,
  • Take minutes at the Annual general Assembly and Executive meetings, develop and publish them,
  • Make a follow up for the execution of all decision taken at the General Assembly and report to members,
  • Work with the Financial Secretary to raise funds for the Association,
  • Ensure a successful organization of all the association's events,
  • Send out circulars to members regarding any important aspect regarding of the Lebialem people,
  • Present developmental project within Lebialem at the General Assembly for debates and Approval.

Education

Master of Arts - International Business

University of Parma
Italy
12.2015 - 03.2018

Bachelor of Arts - Political Science With International Relations

University of Padova
Italy
09.2006 - 03.2010

Skills

Emergency Evacuation

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Certification

First Aid Emergency

Timeline

Life License Qualification Program

04-2023

Emergency Assistance Associate (on Contract)

Allianz
08.2022 - 05.2023

Bilingual Technical Support Specialist

Apple
03.2022 - 07.2022

Bilingual Customer Service Representative

Spin Master
04.2019 - 01.2022

First Aid Emergency

04-2019

Toronto Security Guard License

04-2019

WHMIS Certificate - Toronto

03-2019

Master of Arts - International Business

University of Parma
12.2015 - 03.2018

Secretary (voluntary Activity)

Lebialem Cultural And Development Association
07.2015 - 07.2017

Administrator

Club Savannah
05.2009 - 11.2018

Bachelor of Arts - Political Science With International Relations

University of Padova
09.2006 - 03.2010

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Atebezi Nju TamoBilingual Customer Service Specialist