Atebezi Nju Tamo
Toronto,ON
Summary
Experienced Customer Service Representative fluent in English, French and Italian language. Professional employee dedicated to providing excellent service to current and new customers. Comfortable working in fast-paced environment attending to customer service needs including incoming calls, product questions, issue resolution and order processing.
Overview
15
15
years of professional experience
Work History
Bilingual Customer Service Specialist
Kelly Connect
Toronto
03.2022 - 07.2022
- Arrange for replacements and shipments
- Trouble shoot customer issues on all iPhones
- Communicated with management when customer issues escalated and worked to find resolutions.
- Identified and responded to customer requests and concerns through phone for both English and French-speaking customers.
- Answered up to 25 calls per day in busy, fast-paced office for both English and French-speaking customers.
- Updated and maintained information in customer accounts.
- Initiated outbound calls to respond to inquiries and to follow-up with previous contacts.
Bilingual Customer Service Representative
ZEDD Customer Solutions
Toronto, ON
09.2019 - 12.2020
- Handling inbound, outbound calls, and email correspondence in English, French and Italian
- Answered up to 30 calls per day in busy, fast-paced office for both English, French and Italian-speaking customers.
- Answer calls and emails from partners (B2B) and give directives
- Make translations from English to Italian and from Italian to English
- Retrieve and access information regarding customer cases from computer system
- Resolve customer concerns immediately and effectively
- Quickly and correctly answer product questions
- Handling personal information and Guaranteeing information
- Identifying incidents and Reporting them
- Have been working from home since march 2020 .
- Updated and maintained information in customer accounts.
Security Guard
GardaWorld
Toronto, ON
03.2019 - 10.2020
Customer Service Representative/Administrator Assistant
- 08.2019
- September 2019
- Patrolling the premises to check Tress passers
- Filling of the daily security inventory checklist which includes: Building and Tenant doors, Burnt out lights, Flood or water leak, Elevators, Stairway, Vehicles park, Broken Fence, Property Damage
- Listen to complaints from clients and their customers and their visitors
- Provide customer's service to client's customers and visitors
- Reporting of incidents to management and clients
- Restrict access to Unauthorized or suspected persons
- Write report
- Check the Alarm system, dis-enable it when contractors are on site and re-enable it when they are finish
- Access control procedures as well as monitor cameras while maintaining a safe work environment
- Give access and parking permit
- Inspect the elevators and report any need for maintenance.
Administrator/Coordinator/Customer Services
Club SAVANNAH, Vicenza
06.2009 - 12.2018
- Stay at reception to greet and give directives to customers
- Handles daily security inventory checklist
- Listen to complaints from customers and their visitors
- Daily monitoring of Club premises
- Administered the sale of alcoholic drinks and help those who over drank to find their way home
- Scheduled and supervise staff
- Handled Customers and staff complains maintaining a courteous relationship with costumers
- Responded to Authority each time they came for periodic inspections
- Ensured accountability and ethics within the club
- Negotiated for Purchases and obtained profitable contracts that kept the business going through the 2008 Financial crisis
- Give access and parking permit
General Secretary
Lebialem Cultural And Development Association
, EU
08.2015 - 08.2017
- Is an association that brings together all the Elites from The Lebialem Division of Cameroon in The
- European Union
- Take minutes at the Annual general Assembly and Executive meetings, develop and publish them
- Make a follow up for the execution of all decision taken at the General Assembly and report to members
- Work with the Financial Secretary to raise funds for the Association
- Ensure a successful organization of all the association's events
- Send out circulars to members regarding any important aspect regarding of the Lebialem people
- Present developmental project within Lebialem at the General Assembly for debates and Approval.
Education
Master's - International Business
University of Parma
Italy03.2018
Diploma - Law and Economis
University of Bologna
BA - Political Science and International Relations in Political Science
University of Padua
Italy03.2010
Skills
- (10 years)
- Excellent at Problem Solving with ability to identifying problems, handling complains and provide Resolution
- Arbitrating problems between people
- Excellent at Project Planning, and coordinating execution of plan
- Highly responsible and exceptional at ensuring accountability and ethics within business
- A good Knowledge of Microsoft applications and office package, especially Word, PowerPoint, Access,
- Great achievement as an excellent Negotiator for supplies
- Chairing meetings, assigning responsibilities and excellent at arranging social gathering
- Good at Inspecting and taking data
- Technical Support
- Business Development
- Understanding Customer Needs
- Courteous with Strong Service Mindset
- Strong Telephone Etiquette
- Customer Data Confidentiality
Accomplishments
- First Aid Emergency
- February 2019 to February 2019
- Obtained at Ontario Security Training
- Toronto Security Guard License
- February 2019 to March 2019
- Certificate for the activity of administration and sale of food products
- Obtained from Italy
- WHMIS Certificate - Toronto
- March 2019 to Present
Timeline
Bilingual Customer Service Specialist
Kelly Connect
03.2022 - 07.2022
Bilingual Customer Service Representative
ZEDD Customer Solutions
09.2019 - 12.2020
Security Guard
GardaWorld
03.2019 - 10.2020
General Secretary
Lebialem Cultural And Development Association
08.2015 - 08.2017
Administrator/Coordinator/Customer Services
Club SAVANNAH, Vicenza
06.2009 - 12.2018
Customer Service Representative/Administrator Assistant
- 08.2019
Master's - International Business
University of Parma
Diploma - Law and Economis
University of Bologna
BA - Political Science and International Relations in Political Science
University of Padua
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