Ataul Hasib Bin Raihan
Vancouver,BC
Summary
Dynamic and customer-oriented professional with extensive experience in customer service, food production, and sales. Adept at delivering high-quality service in fast-paced environments, with a proven track record of enhancing customer satisfaction and streamlining service operations. Eager to bring strong interpersonal skills, efficiency, and a positive attitude to a dynamic team.
Overview
8
8
years of professional experience
Work History
Produce Team
City Avenue Market
09.2023 - Current
- Coordinate the production schedule to ensure timely delivery of food items, maintaining strict adherence to quality standards
- Manage inventory levels, ordering supplies as needed to support continuous production without delays
- Implement quality control measures to ensure all products meet health and safety standards, reducing waste and improving customer satisfaction
- Provide detailed product information and recommendations to customers, enhancing their shopping experience
- Assist in the development and execution of new product lines, contributing to menu diversity and customer appeal.
Guest Service Representative
Intercruises Shore Side & Port Services
07.2023 - 10.2023
- Facilitate a smooth boarding process for cruise guests, ensuring a positive start to their journey
- Provide accurate information and directions, enhancing guest experiences and reducing confusion
- Assist in managing crowd control and ensuring the safety of all guests during boarding and disembarkation.
Back Kitchen Helper
Hyderabadi Biryani House
07.2023 - 09.2023
- Support the culinary team in food preparation, ensuring timely service and high-quality dishes
- Maintain kitchen cleanliness and organization, adhering to health and safety standards
- Assist in inventory management and supply ordering, ensuring the kitchen is well-stocked for service.
Area Sales Executive
Transcom Distribution Company Ltd
02.2021 - 05.2023
- Led a sales team to achieve targets, fostering a culture of success and accountability
- Developed strategies for effective distribution and sales of a diverse product line, including renowned brands
- Managed client relationships, ensuring high levels of satisfaction and loyalty.
Jr. Executive, Super Store
Mousumi Industries Ltd.
09.2015 - 01.2021
- Conducted market research to identify customer needs and preferences
- Implemented sales strategies to increase footfall and revenue
- Provided exceptional customer service, assisting customers in product selection and queries.
Education
Master of Business Administration - Human Resources Management
University of South Asia
01.2017
Bachelor of Business Administration - Sales and Marketing
University of Information Technology and Sciences (UITS)
01.2013
Skills
- Exceptional customer service and interpersonal skills
- Proficient in MS Office Suite, Office 365, and modern communication tools
- Strong organizational and multitasking abilities
- Fluent in English, Bangla, and Hindi
- Experienced in fast-paced and high-pressure environments
- Team player with a positive attitude and strong work ethic
Additional Information
Committed to excellence in service delivery and customer satisfaction. Adaptable and quick to learn new skills and environments. Part-Time employment.
References
Available upon request.
Languages
English
Full Professional
Bengali
Native or Bilingual
Hindi
Limited Working
Timeline
Produce Team
City Avenue Market
09.2023 - Current
Guest Service Representative
Intercruises Shore Side & Port Services
07.2023 - 10.2023
Back Kitchen Helper
Hyderabadi Biryani House
07.2023 - 09.2023
Area Sales Executive
Transcom Distribution Company Ltd
02.2021 - 05.2023
Jr. Executive, Super Store
Mousumi Industries Ltd.
09.2015 - 01.2021
Master of Business Administration - Human Resources Management
University of South Asia
Bachelor of Business Administration - Sales and Marketing
University of Information Technology and Sciences (UITS)
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