Atamjot Kaur
Halifax,NS
Summary
- Versatile Technical Support Representative with a minimum of 2-3 years of experience in an IT support environment and offering clients easy-to-understand guidance and actionable advice.
- Experience with windows 10&11,Microsoft office products,Apple and Dell products.
- Diagnose and resolve computer hardware and software issues and escalate tickets that require higher level support for final resolution.
- Knowledge of software installation and troubleshooting in a windows environment.
- However, always have a positive attitude and developing meaningful solutions for our customers. I’m always happy to find simple solutions to complex problems.
- Versed in troubleshooting and desktop support on Windows, Linux and Mac systems.
Overview
2
2
years of professional experience
Work History
Technical Support Representative
Gatestone
11.2022 - Current
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Carry out a variety of assigned technical support tasks that support the IT lifecycle of computer hardware and peripherals.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Boosted first-call resolution rates with efficient problem-solving skills and deep product knowledge.
- Used ticketing systems to manage and process support actions and requests.
- Diagnosed and troubleshot hardware, software and network issues.
- Patched software and installed new versions to eliminate security problems and protect data.
Technical Sales Support
Voxdata
01.2022 - 10.2022
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Giving financial advice on Walmart rewards Mastercard on the flexible ways to pay for big ticket items and items in their shopping baskets.
- Built and maintained positive customer relations by offering them insurance and warranty plans so that can take plans to help to save their money with personalized solutions and ensure requests were handled appropriately by coordinating with various functions within the company.
Education
Business Administration in Marketing And Sales - Marketing And Sales
Herzing College
Montreal, QC12.2021
Bachelors in Computer Science - Computer Science Engineering
Punjab Technical University
India12.2017
Skills
- Software Diagnosis
- Service Support
- Technical Support
- Performance Testing
- Application Support
- Hardware Diagnostics
- Desktop Support
- Customer Service
- Technical Issues Analysis
Languages
English
Native or Bilingual
French
Professional Working
Hindi
Native or Bilingual
Gujarati
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Technical Support Representative
Gatestone
11.2022 - Current
Technical Sales Support
Voxdata
01.2022 - 10.2022
Business Administration in Marketing And Sales - Marketing And Sales
Herzing College
Bachelors in Computer Science - Computer Science Engineering
Punjab Technical University
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