ATAI MALDYBAEV
Summary
Customer-focused professional with expertise in client support, problem resolution, and logistics. Strong communicator adept at managing customer interactions and ensuring satisfaction. Thrives in fast-paced environments, demonstrating a commitment to service excellence. Brings valuable experience in addressing and resolving customer issues effectively. Known for a strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable, with excellent communication and problem-solving skills.
Overview
11
11
years of professional experience
Work History
Customer Service Representative & Dispatcher
B2 World IT Solutions LLC
11.2021 - 01.2025
- Company Overview: Kyrgyzstan
- Handled inquiries and resolved complaints
- Scheduled and dispatched deliveries while maintaining clear communication
- Utilized software to streamline dispatching
- Ensured compliance with industry regulations
- Kyrgyzstan
Customer Service & Logistics Coordinator
Globe Transportation Group LLC
07.2020 - 08.2021
- Company Overview: USA
- Managed customer inquiries and resolved service issues
- Communicated with drivers and customers to coordinate deliveries
- Optimized routes and sourced loads to enhance efficiency
- Ensured compliance with DOT regulations
- USA
Bartender
Marella Cruises
11.2018 - 07.2020
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Bar Captain
Le Meridien Al Aqah Beach Resort
09.2013 - 09.2018
- Evaluated employee performance regularly, providing constructive feedback for continuous improvement.
- Improved customer satisfaction by delivering exceptional service and promptly addressing concerns.
- Managed cash handling procedures, ensuring accurate accounting of daily transactions.
- Ensured smooth bar operations by managing inventory, ordering supplies, and maintaining cleanliness standards.
Education
Diploma of Higher Education - Jurisprudence
International Academy of Management, Finance, and Business Law
07.2016
Skills
- Service Excellence
- Effective Problem-Solving
- Verbal Communication Skills
- Collaborative Teamwork
- Supply Chain Management
- Efficient Route Planning
- Technology Proficiency
- Operational Efficiency
Languages
English
Full Professional
Russian
Native or Bilingual
Timeline
Customer Service Representative & Dispatcher
B2 World IT Solutions LLC
11.2021 - 01.2025
Customer Service & Logistics Coordinator
Globe Transportation Group LLC
07.2020 - 08.2021
Bartender
Marella Cruises
11.2018 - 07.2020
Bar Captain
Le Meridien Al Aqah Beach Resort
09.2013 - 09.2018
Diploma of Higher Education - Jurisprudence
International Academy of Management, Finance, and Business Law
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