Aswin Chacko
Greater Sudbury,ON
Summary
Seasoned Customer Associate with 1.5 years of experience dedicated to providing highest quality service and making customers feel welcome. Committed to exceeding sales expectations and furthering company goals. Timely and situationally aware employee dedicated to supporting productive work environments.
Overview
2
2
years of professional experience
Work History
Customer Service Associate
Peavey Mart
03.2022 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer calls and emails to answer questions about products and services.
- Handled billing and payment issues following guidelines, resolving disputes properly.
- Provided training and support to new associates to help provide high-quality customer service.
- Responded proactively and positively to rapid change.
- Met customer call guidelines for service levels, handle time and productivity.
- Managed timely and effective replacement of damaged or missing products.
Education
Business Adminisatartion - Accounting
Cambrian College of Applied Arts And Technology
Greater Sudbury, ON05.2024
Skills
- Inbound and Outbound Calling
- Refunds and Exchanges
- Product Merchandising
- Safe Work Practices
- Safety Regulations
- Inventory Control
- Customer Buying Habits
- MS Office Proficiency
Language
- Excellent in English language
- Native Speaker in Malayalam
Certificates
- MS office certified
Timeline
Customer Service Associate
Peavey Mart
03.2022 - Current
Business Adminisatartion - Accounting
Cambrian College of Applied Arts And Technology
Similar Profiles
Denyse ShankDenyse Shank
Store Manager at Peavey MartStore Manager at Peavey Mart
Desiray LetkemanDesiray Letkeman
Store Manager at Peavey MartStore Manager at Peavey Mart
Trysten HausTrysten Haus
Cashier and General Labourer at Peavey MartCashier and General Labourer at Peavey Mart
Aswin ChackoAswin Chacko
Customer Service Associate at Peavey MartCustomer Service Associate at Peavey Mart
Rahilkumar PatelRahilkumar Patel
Team Leader at DollaramaTeam Leader at Dollarama