Summary
Overview
Work History
Education
Skills
Languages
Certification
Volunteer Experience
Timeline
AccountManager
ASWATHY ASHOKAN

ASWATHY ASHOKAN

Administrative assistant
London,ON

Summary

Dedicated administrative assistant with experience in customer service, scheduling, data entry and office management. Hardworking team player with expertise in completing various clerical tasks and offering staff support in fast paced office settings. Responsible, punctual and productive professional when working with little to no supervision.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Admin Assistant

Massage Experts
04.2023 - Current
  • Managing the clinic email inbox and responding to inquiries from clients and therapists
  • Answer and direct phonecalls, and distribute memos, letters and forms
  • Organize and schedule appointments using booker system and Plan meetings through outlook
  • Develop and maintain a filing system and data entry to update the client files electronically
  • Submitting insurance for direct billing and Doing End of day accounts
  • Using MS office on a regular basis to maintain the client data base and reports
  • Maintaining membership newsletters for club member clients and updating monthly membership reports on excel

Developmental Support Worker

PHSS
12.2022 - Current
  • Responsible for supporting individuals with special needs with their life goals and community living
  • Providing verbal and interpersonal support for authentic expression
  • Monitoring medication intake and performing essential medical support during emergencies
  • Maintaining logs and proof checking their medical records

Supervisor

TIM HORTONS
02.2022 - 01.2023
  • Trained to work as an enthusiastic team member to provide the utmost guest satisfaction
  • Capable of understanding the needs of the now and multitasking in a demanding environment
  • Scheduling and assigning team with specific tasks for effective labor utilization and time management

Assistant Dentist

SAFA DENTAL CLINIC
11.2020 - 12.2021
  • Accepting and scheduling appointments for patients with specialists
  • Did initial consultation and minor dental treatments such as scaling, and restorations
  • Followed up on patients through phone calls to support them through their recovery phase

Intern

Rural clinics
08.2019 - 10.2019
  • General dentist managing a clinic from administrative to clinical work, improving confidence
  • Refined interpersonal skills and showed flexibility and adaptability; worked in 3 different clinics in three months, working with a different team speaking different languages each time

Education

HEALTHCARE ADMINISTRATION AND MANAGEMENT - Administrative Management

Fanshawe College
London, ON
05.2023

BACHELOR OF DENTAL SURGERY (BDS), UG degree -

A B SHETTY Memorial Institute of Dental Sciences
Mangalore, Karnataka
10.2020

Skills

  • Effective communication skills - Developed effective verbal, written and interpersonal communication in English over the years with an 8/9 band score in IELTS and through providing customer care and service
  • Confident, and adaptive learner - Learned and adapted to multiple situations with each job titles with different job responsibilities and needs
  • Proficient in using computer programs such as MS Office and Google calender - Did multiple presentations using word, ppt, spreadsheets, scheduling appointments in calender and developed professional email skills during studies and as admin asst
  • Proactive and hardworking with Great organizational skills - worked 2 part time jobs while managing studies and maintained good time management throughout by meeting deadlines both at work and studies

Languages

English
Hindi
Malayalam
Tamil

Certification

  • First Aid and CPR, 2022-2025, CANADIAN RED CROSS
  • CPI Trained on Nonviolent Crisis Intervention, 03/2023
  • Vulnerable sector Police clearance, 11/2022
  • Worker Health and Safety Training Completed, 03/2023
  • G Driving license, 09/2023

Volunteer Experience

Volunteer as Dentist at Rural Camps, 2018, 2020, ABSMIDS, Karnataka, India

Timeline

Admin Assistant

Massage Experts
04.2023 - Current

Developmental Support Worker

PHSS
12.2022 - Current

Supervisor

TIM HORTONS
02.2022 - 01.2023

Assistant Dentist

SAFA DENTAL CLINIC
11.2020 - 12.2021

Intern

Rural clinics
08.2019 - 10.2019

HEALTHCARE ADMINISTRATION AND MANAGEMENT - Administrative Management

Fanshawe College

BACHELOR OF DENTAL SURGERY (BDS), UG degree -

A B SHETTY Memorial Institute of Dental Sciences

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