ASWATHY GANESH

Handled customer inquiries and suggestions courteously and professionally.
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Offered advice and assistance to customers, paying attention to special needs or wants.
Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Provided primary customer support to internal and external customers.
Developed customer service policies and procedures to meet and exceed industry service standards.
Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers'' experiences.
Conducted regular quality assurance checks on interactions with customers to ensure agents were meeting established guidelines and standards for service excellence.
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Implemented feedback loops that encouraged continuous improvement among team members by sharing insights about exceptional service delivery techniques.
Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Promptly responded to inquiries and requests from prospective customers.
Educated customers about billing, payment processing and support policies and procedures.
Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Cross-trained and backed up other customer service managers.
Followed-through on all critical inter-departmental escalations to increase customer retention rates.
Reduced process inconsistencies and effectively trained team members on best practices and protocols.
Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.

Handled customer inquiries and suggestions courteously and professionally.
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Actively listened to customers, handled concerns quickly, and escalated major issues to the supervisor.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Processed online and in-store orders with accuracy and attention to detail.
Maintained store cleanliness and organization, restocking shelves and completing inventory counts as necessary.
Upheld company policies and standards of customer service, ensuring compliance with all procedures.
Continuously learn about new products, promotions, and company policies to improve performance and better assist customers.
Answered a constant flow of customer calls with minimal wait times.
Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
Conducted regular quality assurance checks on interactions with customers to ensure agents were meeting established guidelines and standards for service excellence.
Updated account information to maintain customer records.
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Streamlined operational efficiency by identifying areas for improvement and proposing actionable solutions.
Effectively managed multiple competing priorities while maintaining focus on delivering exceptional results for clients and the organization.
Implemented process improvements that led to significant time savings and increased accuracy in deliverables.
Consistently maintained strong relationships with clients, ensuring clear communication and timely updates on project progress.
Enhanced team performance by implementing effective project management strategies and providing consistent guidance.
Championed best practices in quality assurance, consistently delivering error-free work products that exceeded client expectations.
Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
Managed customer relations through communication and helpful interactions.
Skillfully negotiated contracts, securing favorable terms for both the organization and its clients while maintaining mutually beneficial relationships.
Generated regular reports on the performance of the company's operations, analyzed trends, and made recommendations to senior management.
It ensured compliance with relevant laws and regulations, collaborating with legal and compliance teams.
Led, guided, and supported a team of operations staff to maximize performance and engagement.
Created new policies as per customer needs and optimized team training and development to enhance customer satisfaction.
Mentored employees to achieve optimal team performance and completed projects on time.
Completed daily logs for management review.
Managed data and correspondence to secure information across complex landscapes of organizational departments.
Planned and coordinated logistics and materials for board meetings, committee meetings, and staff events.
Enhanced customer satisfaction by resolving complex claims issues and providing timely updates on claim status.
Optimized claims processing workflows by integrating cutting-edge technology solutions that reduced manual intervention requirements while maintaining accuracy standards.
Prepared applications, documents and data to renew insurance policies.
Maintained strong knowledge of basic medical terminology to better understand services and procedures.
Prepared insurance claim forms or related documents and reviewed for completeness.
Maintained confidentiality of patient finances, records, and health statuses.
Collected premiums and issued accurate receipts.
Performed research to keep appraised of changes in insurance market.
Administered and maintained reports for incidents, claims, litigation and property losses.
Negotiated favorable terms with vendors to secure cost-effective solutions for office supplies, technology equipment, and software licenses.
Maintained compliance with industry regulations by staying current on legislative changes and updating internal policies accordingly.

Provided technical expertise throughout all phases of the project, ensuring accurate execution of designs and specifications.
Maintained records for each project and engineering discipline.
Monitored installation of materials and equipment for compliance with drawings and specifications.
Completed construction tasks while providing safe working conditions, staying on budget and meeting project deadlines.
Identified risks and implemented mitigation strategies, minimizing potential issues during the project lifecycle.
Reviewed contractor proposals to determine favorable partnerships for on-time and under-budget project completion.
Evaluated change order requests in response to out-of-scope work activities.
Implemented strict safety protocols on job sites that reduced incidents significantly over time.
Delivered high-quality products consistently by adhering closely to industry standards and best practices within each stage of a given project''s lifecycle.
Spearheaded process improvements within the engineering department, leading to more efficient workflows across teams.
Collaborated on interdisciplinary projects, showcasing adaptability and versatility as a Project Engineer.
Collaborated with other departments to facilitate successful project completion.
Developed and maintained relationships with suppliers to facilitate quality and timely delivery of materials.
Designed and implemented quality control processes to facilitate customer satisfaction.
Performed complex calculations to analyze and optimize engineering processes.
Implemented automated systems to improve accuracy and efficiency of engineering processes.
Trained and mentored junior engineers, providing guidance and direction.
Conducted research to identify and evaluate new technologies and concepts.
Monitored and evaluated engineering performance to recommend improvements.
Analyzed and interpreted customer requirements to develop engineering solutions.
Developed high-quality engineering designs and plans to meet industry standards.
Delivered concise instructions to technical team to maintain quality control.
Provided technical support to engineers and customers, while enforcing compliance with laws and regulations regarding waste, wastewater, and air quality.
Prepared cost analyses tracked change orders, and managed schedules to improve project efficiency while estimating change orders and costs for the project manager.