ASWATHY ANUJAN

RW&CO is a leading Canadian fashion retailer offering stylish, high-quality apparel and accessories for men and women. Known for its modern designs and sophisticated aesthetics, RW&CO provides a seamless shopping experience both in-store and online, ensuring customers always find the perfect outfit for any occasion. With a commitment to exceptional service and a dynamic shopping environment, RW&CO is dedicated to helping customers express their personal style with confidence.

• Built attractive displays and effectively merchandised products to enhance store appearance and drive sales.
• Managed cash registers, accurately processing both cash and card payments.
• Processed returns, exchanges, and refunds in accordance with company policies, ensuring customer satisfaction.
• Supported the team with receiving, pricing, and merchandising new inventory.
• Created excellent customer experiences with personalized sales support and assistance.
• Rotated stock using clearance markdowns and special sales promotions to optimize inventory turnover.
• Assisted customers with various sales and service needs, providing knowledgeable and friendly support.

Swiss Chalet is a renowned Canadian chain of casual dining restaurants, famous for its rotisserie chicken and signature Chalet Sauce. The restaurant provides a welcoming atmosphere and quality dining experience, emphasizing customer satisfaction and consistent service.

Key Responsibilities:

• Handled customer reservations and managed seating arrangements.
• Ensured a positive guest experience through effective communication and service.
• Maintained cleanliness and organization in food service and preparation areas.
• Memorized menu additions, changes, and limited offerings.
• Processed cash, credit card, and gift card transactions securely using POS software.
• Adhered to safety, sanitization, and food handling guidelines.

Head Hostess, Swiss Chalet

• Managed customer reservations and seating arrangements to ensure efficient flow and minimize wait times.
• Greeted and welcomed guests, providing a warm and friendly first impression.
• Coordinated with servers and kitchen staff to maintain smooth operations and high service standards.
• Ensured a positive guest experience through effective communication and prompt problem resolution.
• Supervised and trained new host staff, ensuring adherence to company policies and service standards.
• Maintained cleanliness and organization in the lobby and seating areas.
• Assisted with processing cash, credit card, and gift card transactions securely using POS software.
• Adhered to and enforced safety, sanitization, and food handling guidelines.