Asumi Yamazaki
Vancouver,BC
Summary
Dynamic and adaptable professional with a proven track record at ITOEN, enhancing guest experiences and streamlining front desk operations. Excelled in teamwork and computer skills, significantly contributing to team productivity and efficient data management. Demonstrated exceptional attention to detail and a positive attitude, driving success in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Volunteer
Liter Asian 2024
03.2024 - 03.2024
- Used strong interpersonal communication skills to convey information to others.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Guided troubled individuals to tools and resources necessary for healing.
Server
Akiyoshi
04.2022 - 03.2024
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
Hotel Front Desk Clerk
ITOEN
06.2023 - 02.2024
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Oversaw fast-paced front desk operations and guests' needs at a busy facility.
Administrative Assistant Intern
Excite
12.2022 - 01.2024
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Ensured timely completion of tasks by prioritizing workload according to urgency and importance.
- Enhanced team communication by responding to internal requests and inquiries in a timely manner.
- Supported departmental projects, ensuring deadlines were met and objectives achieved.
Server
Masuyama
03.2020 - 03.2023
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Education
Master of Arts - International Politics
Hosei University
Tokyo, Japan03.2027
No Degree - Professional Customer Service Certificate
Van West
Vancouver, Canada09.2024
Skills
- Positive Attitude
- Teamwork and Collaboration
- Computer Skills
- Attention to Detail
- Adaptability and Dependability
Languages
English
Elementary
Japanese
Native or Bilingual
Timeline
Volunteer
Liter Asian 2024
03.2024 - 03.2024
Hotel Front Desk Clerk
ITOEN
06.2023 - 02.2024
Administrative Assistant Intern
Excite
12.2022 - 01.2024
Server
Akiyoshi
04.2022 - 03.2024
Server
Masuyama
03.2020 - 03.2023
Master of Arts - International Politics
Hosei University
No Degree - Professional Customer Service Certificate
Van West
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