Asuka Santos
Surrey,B.C
Summary
Knowledgeable Banquet Set Up Supervisor with over 10 years of experience in food and beverage service and set up configurations. Strong verbal and written communication skills to properly assign and execute tasks. Regularly and continuously lifts 20 pounds to move furniture and push and pull carts and equipment. Supervises and mentors banquet setters while working alongside for maximum productivity.
Overview
15
15
years of professional experience
Work History
Banquet Manager
Northview Golf & Country Club
05.2021 - Current
- Plan and oversee all aspects of banquet events, including budget, staffing, décor and audio-visual needs
- Supervise banquet staff on event day to ensure proper service delivery.
- Increased guest satisfaction by anticipating needs and providing exceptional service during events.
- Organized banquet storage and surrounding areas to facilitate access to products and materials.
Food Service Lead Hand
City Of Burnaby
08.2021 - 04.2022
- Managing Catering function, setup room, scheduling, closing Invoice.
- Recruit new associates and training.
- Working with Sales team and create floor plan for guest.
Assistant Landlord
Volunteered Parent's Business
03.2020 - 08.2021
- Completed annual rent calculations using housing database software.
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects.
- Volunteer helping parent's business in Japan remotely.
Banquet Manager
Hard Rock Casino
08.2018 - 09.2020
- Delegated tasks to staff members to maximize production under tight deadlines.
- Enhanced banquet operations by streamlining communication between kitchen and service staff.
- Ensure the all Food & Beverage outlets are running smooth in Casino floor as Food & Beverage Manager.Hiring process, Training new staff, payroll.
- Followed safety procedures and incorporated safety equipment to reduce injury and loss.
- Organized banquet storage and surrounding areas to facilitate access to products and materials.
Banquet Captain
River Rock Casino
10.2013 - 08.2018
- Managing functions and handling guest concerns
- Provided exceptional service to guests by immediately addressing needs and requests.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Assist banquet administration.
- Managed staff scheduling, resulting in reduced labor costs and improved team efficiency.
- Directed and managed banquet functions for 450person event.
Banquet Server
River Rock Casino Resort
12.2008 - 10.2013
- Working in fast-paced environment, helping organize banquet halls for major events
- Help working at coffee shop.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Provided friendly, courteous service to create memorable moments for guests.
- Served meals to customers according to established guidelines.
Education
Digital Animation
BCIT
Burnaby, BC10.2007
Skills
- Microsoft Office
- Food Safe Level 1&2
- Serving it Right
- Fluent in English and Japanese
- Interviewing and Hiring
- Venue coordination
- Micro & Squirrel POS system
- Highly organized and efficient
- Ability to work independently or as part of team
- Proven leadership skill and ability to motivate
- Customer Service
- Critical Thinking
References
Available upon request.
Hobbies and Interests
- Gardening
- Baking
- Traveling
Languages
English
Full Professional
Japanese
Native or Bilingual
Timeline
Food Service Lead Hand
City Of Burnaby
08.2021 - 04.2022
Banquet Manager
Northview Golf & Country Club
05.2021 - Current
Assistant Landlord
Volunteered Parent's Business
03.2020 - 08.2021
Banquet Manager
Hard Rock Casino
08.2018 - 09.2020
Banquet Captain
River Rock Casino
10.2013 - 08.2018
Banquet Server
River Rock Casino Resort
12.2008 - 10.2013
Digital Animation
BCIT
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