Astrid Rojcel Espinosa
Burnaby,BC
Summary
Strongly focused and reliable Retail Sales Supervisor with 13 years of experience with an exceptional record of employee team management and customer satisfaction. Adept at handling multiple simultaneous customer service issues with accuracy and professionalism. Excellence in customer service, handling accuracy, credit card transactions, loss prevention, merchandising, and stocking. As part of the company's HR department, I'm responsible for planning, organizing, and scheduling staff to ensure that the company's labor requirements and needs are fulfilled. Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems. Motivated retail sales professional with proven record of boosting sales and customer loyalty through individualized service. Resourceful individual skillful in learning customer needs, directing to desirable merchandise and upselling to meet sales quotas. Committed to strengthening customer experiences with positivity and professionalism when answering requests and processing sales. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Competitive Sales Supervisor with experience overseeing sales teams to meet sales plans. Proficient in handling customers' complaints, inquiries and addressing concerns. Consistently completes sales orders accurately to exceed customer expectations. Outstanding leadership, organizational and communication skills.
Overview
13
13
years of professional experience
3
3
Certification
Work History
Retail/Assistant Sales Supervisor cum HR Staffing Scheduler
Pois Boutique
01.2015 - 12.2023
- Work directly with the store manager to ensure the achievement of sales, retention, and quality targets
- Monitor the store customer service interactions to identify sales opportunities within all transactions
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices
- Manages daily sales floor operations to deliver an outstanding store experience that improves customer loyalty and strengthens the brand
- Displayed the appropriate signage for products and sales promotions
- Arranged items in favorable positions and areas of the store for optimal sales
- Answer customers' questions and addressed problems and complaints in person and via phone
- Helped customers select products that best fit their personal needs
- Develop work schedules and allocate employees to different duties and or shifts
- Prepare and submit reports that have to do with employee operation
- Take responsibility for leave requests from employees and general work time-keeping (scheduling)
- Work with the payroll unit to ensure appropriate employee settlement.
Sales Associate cum Store-in-Charge
Pois Boutique
01.2010 - 12.2015
- Recommend and helped customers select merchandise based on their needs
- Inform customers about sales and promotions in a friendly and engaging manner
- Tracked down sources of special products and services to meet customers' special needs
- Trained new employees on company customer service policies and service level standards
- Received and processed cash and credit payments for in-store purchases
- Opened and closed the store, including counting cash, opening and closing cash registers, and creating staff assignments
- Sharing customer feedback and retail observations, as well as proposing potential solutions.
Education
Bachelor of Science in Nursing -
Holy Name University
Tagbilaran City, Bohol01.2007
Skills
- Microsoft Office
- Excel
- Sales Management
- Manpower Management
- Inventory Management
- First Aid/CPR
- Customer Service
- Multitasking
- Verbal Communication
- Written Communication
Personal Information
- Passport Number: P5413037B
- Number of Children: None
- Date of Birth: 11/15/84
- Nationality: Filipino
- Marital Status: Married
Relatives In Canada
Yes
References
- Mr. Emilio Jesus Viray, Assistant Head of Operations, Pois Boutique, Singapore, +65 9129 1127
- Ms. Tan Swan Geok "Denah", Accountant Manager, Pois Boutique, Singapore, +65 9760 3901
Languages
English
Professional Working
Certification
- Area of certification Training - National CPR Foundation, Developing Customer Quality Service, Safe Check Advance Food Safety, Verified International Academic Qualifications WES
Timeline
Retail/Assistant Sales Supervisor cum HR Staffing Scheduler
Pois Boutique
01.2015 - 12.2023
Sales Associate cum Store-in-Charge
Pois Boutique
01.2010 - 12.2015
Bachelor of Science in Nursing -
Holy Name University
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