Astrid Velazquez
Long Beach
Summary
Positive and detail-oriented customer service specialist looking to obtain a position within a company that will allow me to utilize my education and work experience for the company's benefit and for professional advancement.
Overview
11
11
years of professional experience
Work History
Patient coordinator-Intake coordinator
ROADS community care clinic
Compton
11.2024 - Current
- Coordinated patient appointments and managed scheduling for clinic services.
- Assisted patients with insurance inquiries and verification processes.
- Maintained patient records using electronic health record systems.
- Trained new staff on clinic protocols and patient coordination practices.
Patient coordinator
Community Clinc
Siloam Springs
03.2021 - 10.2024
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow
- Streamlined communication between patients and providers
- Reduced wait times by coordinating with medical staff on patient schedules and room availability
- Handled sensitive situations with empathy when dealing with distressed patients or those facing serious health challenges
Migrant Aide
Siloam Springs School District
Siloam Springs
09.2019 - 12.2020
- Provided supportive services to migrant children/youth as necessary to enable students to meet challenging state academic standards
- Established communication between students/parents, teachers, and myself
- Provided evaluations and state reports as requested
- Established a higher number of students enrolled in the
Medical Assistant
Dr. Shyam Dahiya, MD
Lakewood
09.2017 - 05.2019
- Assisted with prepping patients for procedures, EKG's, injections, glucose testing, and venipunctures
- Checked patients in, collected and verified insurance information
- Removed stitches
- Documented patients medical history, vital signs, and complaints
Customer Service Representative
Vehicle Registration Services
Long beach
01.2015 - 05.2017
- Filled out Department of Motor Vehicle paperwork
- Determined services needed, calculate fees, and accurately input orders into electric systems
- Verified out-of-state vehicles
- Trained new employees, managed office
- Processed payments
Education
Medical assistant -
American Career College
Long beach, CAGeneral classes -
Los Angeles Harbor College
Wilmington, CAHigh school diploma -
Lakewood High School
Lakewood, CASkills
- Electric records management
- Insurance verification
- Office Administration
- Business development understanding
- Quick learner
- Patient confidentiality
- Attention to detail
Languages
Spanish
Timeline
Patient coordinator-Intake coordinator
ROADS community care clinic
11.2024 - Current
Patient coordinator
Community Clinc
03.2021 - 10.2024
Migrant Aide
Siloam Springs School District
09.2019 - 12.2020
Medical Assistant
Dr. Shyam Dahiya, MD
09.2017 - 05.2019
Customer Service Representative
Vehicle Registration Services
01.2015 - 05.2017
Medical assistant -
American Career College
General classes -
Los Angeles Harbor College
High school diploma -
Lakewood High School