Astrid Martinez
South El Monte
Summary
Experienced with front desk operations and administrative support. Utilizes effective communication skills to ensure seamless interactions with clients and staff. Track record of maintaining organized and efficient office environments.
Overview
7
7
years of professional experience
Work History
Receptionist Assistant
Walmart Vision & Glasses
11.2020 - 10.2023
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Handled assignments independently with good judgement and critical thinking skills.
- Maintained a clean and professional reception area by tidying up space regularly, ensuring an inviting atmosphere for clients and visitors alike.
- Delivered exceptional customer service by assisting clients in a timely manner, ultimately resulting in improved client retention rates.
- Managed multiple tasks and met time-sensitive deadlines.
- Managed multiple phone lines effectively while remaining composed under pressure during high call volume periods.
- Confirmed appointments, communicated with clients, and updated client records.
Receptionist Assistant
Rong Cheng Trading Llc
08.2018 - 09.2020
- Managed front desk operations, ensuring smooth visitor check-in and appointment scheduling.
- Assisted in maintaining office supplies inventory, streamlining procurement processes for efficiency.
- Handled incoming calls and emails, providing accurate information and directing inquiries appropriately.
- Coordinated meeting arrangements, including room bookings and catering services to enhance team collaboration.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintained a clean and professional reception area by tidying up space regularly, ensuring an inviting atmosphere for clients and visitors alike.
- Delivered exceptional customer service by assisting clients in a timely manner, ultimately resulting in improved client retention rates.
Receptionist
Alhambra Work Source
08.2016 - 03.2018
- Greeted visitors and clients, ensuring a welcoming atmosphere and positive first impression.
- Managed incoming calls, directing inquiries to appropriate departments efficiently.
- Scheduled appointments using office management software, optimizing daily operations.
- Maintained organized filing system for client records, enhancing retrieval efficiency.
- Assisted with inventory management of office supplies, ensuring availability without excess stock.
- Maintained clean and welcoming reception area, contributing to positive first impression for visitors.
Education
High School Diploma - General Education
Highland High School
Palmdale, CA06.2009
Skills
- Reception area maintenance
- Maintaining cleanliness
- Appointment scheduling
- Office organization
- Mail routing
- Visitor log management
- Mail sorting
- Confidentiality
- Multi-line phone system operation
- Call handling
- Organization skills
- Verbal and written communication
- Time management
- Greeting and seating clients
- Schedule management
- Data entry
- Scheduling
- Telephone skills
- Scheduling appointments
- Problem-solving
- Customer service
- Attention to detail
- Reliability
- Responsible
Languages
English
Native or Bilingual
Timeline
Receptionist Assistant
Walmart Vision & Glasses
11.2020 - 10.2023
Receptionist Assistant
Rong Cheng Trading Llc
08.2018 - 09.2020
Receptionist
Alhambra Work Source
08.2016 - 03.2018
High School Diploma - General Education
Highland High School
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